You hope that you never have to make a claim on your jewellery insurance. After all, that would mean something unfortunate has happened.
But life’s misfortunes are precisely the reasons people buy insurance in the first place. With a Q Report policy, you can wear your favourite jewellery with the assurance that it can be repaired or replaced if something happens to it. Jewellery cover is a safety net, there to prevent a painful catastrophe.
In the event of damage, loss or theft, what should you do? How do you go about making a claim? Let’s walk through the steps together.
Before you do anything else, get in touch with us directly. We know that when you lose a precious piece of jewellery, you’re not just concerned with the financial impact. More often than not, our customers are more concerned about the loss of memories. It’s sad to lose a cherished symbol of your past, present and future, especially when the piece is a family heirloom.
You can reach us by phone at 1300 882 018, or you can email us at firstname.lastname@example.org. Either way, we’ll start the process of restoring your jewellery piece as well as your peace of mind.
After we speak with you, we’ll guide you through the process. We may not need any further information from you at this time, but we may need documents related to the loss.
For example, in the case of a loss or theft, we may need a statutory declaration and a police report to process the claim. We’re happy to guide you through the process of obtaining the necessary documents.
Once we have all the necessary information, you can sit back and relax. We will liaise with your jeweller and the underwriter to ensure that your jewellery piece is fully restored. We’ll keep you updated along the way, and we’re always happy to answer questions.
After we have all necessary information (such as statutory declarations), the claims process usually takes about five business days. It’s not unheard of for the process to be finished in a shorter amount of time, however. Our record is one business day!
Since we’re jewellery people ourselves, we hope that our customers can work with their trusted family jewellers during this process.
In fact, we always suggest that you return to your original jeweller for repairs and replacements. That said, we never dictate to you where you need to go for services resulting from a claim.
If your original jeweller is overseas, don’t worry. We regularly liaise with jewellers from all over the world to get information for processing claims. Members of our Head Office speak many languages and can help you with your claim, no matter where you originally purchased your piece.
Ultimately, our goal is to restore your jewellery to its condition before you had to file a claim. That’s why we provide agreed value policies and include a 125% cover benefit. If your piece can’t be replaced with the full value amount, we’ll pay up to an additional 25% to make sure you receive what you lost.
We do all we can to make sure your much-loved jewellery is protected, no matter where you go. Entrust the protection of your treasured rings, watches, bracelets and necklaces to the insurance professionals who love jewellery as much as you do.