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Q Report Resources
Explore Q Report's Content Centre for expert advice on jewellery insurance. You can also read e-guides and blogs, watch videos and more.
Get Started With Your Claim
Please fill out the form below and a one of our friendly customer service agents will get back to you within 1 business day.
Alternatively call us on 02 9234 0580 or send us an email.
FAQs
What do I need to do in the event of a claim?
In the case of a claim, you will need to notify us directly. You can either call us on 02 9234 0580, email us at claims@qreport.com.au or submit this form.
We will then guide you through the next steps and required documentation which may include a statutory declaration, and a police report (if lost or stolen).
We will then take care of the rest and liaise with your jeweller and the underwriter and keep you updated along the way.
How long does the claim process take?
It largely depends on how long it takes for you to send us your Statutory Declaration and Police Report (if applicable).
Assuming there are no problems and we don’t require any further information, claims are usually processed and approved within 5 business days. Although, we have had cases where this process has been completed within 1 day.
I’ve been dealing with my trusted jeweller for years and only want to use them in the event of a claim. Will this be a problem?
That we love to hear!
At Q Report, we appreciate the relationship you may have with your jeweller. We’ll always suggest that you go back to your original or preferred jeweller in the case of a claim. We will not dictate to you where you need to go to repair / replace your jewellery.
I purchased my ring overseas. What happens if I need to claim?
We regularly deal with jewellers from all over the world. If you wanted to make a claim and have your jewellery repaired or replaced by your jeweller overseas, we will attempt to liaise directly with that jeweller to get the necessary information to get your claim finalised as soon as possible.
Our Head Office team are also able to speak many languages so this makes the process much easier.
Can I get a cash settlement if I make a claim?
The aim of our policy is to put you back into the same position you were in prior to your loss. This means to replace the item jewellery in the case of a loss or repair it in the case of damage. In certain cases where it is impractical to replace or repair the item easily, we will discuss with the Insurer the cash settlement option, which will ultimately be at the insurer’s discretion.
Why Choose Q Report?
Would 100% Recommend
Jennie was super efficient and made the whole process seamless. It took me about 5 minutes to arrange the insurance for my engagement ring. Would 100% recommend.
Kathleen Tilnak
Google Review
Very Easy Process
Very easy process to get my ring insured and friendly staff to help. It was all sorted in less than an hour which was great. Very happy and would definitely recommend Q report insurance in future
Christine Sonsearay
Google Review
Insurance with
Heartfelt Substance
Quality Customer Service. The Claims Manager Susan, was fantastic to work with. Q Report made a very stressful situation easier with their approach in handling my claim. I've been able to go back to my original jeweller to have my jewellery replaced. Thank you to Q report, for committing to their customers and offering Insurance with heartfelt substance.
Ann-Marie Cee
Google Review
Incredibly Efficient and Helpful
The Q Report Jewellery Insurance was incredibly efficient and helpful. Its straightforward process allowed me to easily insure my valuable jewellery, offering peace of mind with comprehensive coverage. Overall, the service delivered fast, reliable protection and excellent support, enhancing customer confidence and satisfaction.
Riannon Fox
Google Review
2,000+ 5-Star Google Reviews
Very Wonderful Experience
Very wonderful experience with Q Report. I called to enquire about cover for my engagement ring and Lee was so helpful during the call. He was lovely, knowledgeable and assisted me in getting cover within a few hours. Impressed with the customer service and fast turn around!
Jeanne Nicole
Google Review
Definitely Recommend
Just insured my new Rolex watch and Jennie was super helpful. The entire process was easy and hassle free. Definitely recommend.
Jay Porter
Google Review
Great to Deal With
Went with Q Report for insuring my engagement ring after doing some research on different insurance options. I called my jeweller and they too also recommended Q Report as being the best insurer for jewellery. The setup process was so quick and easy! A big thank you to Lee for his assistance with this process, he was great to deal with and very responsive.
Lauren Nicole
Google Review
They Were Amazing
They were amazing in particular Susan!! Everything was clearly stated with the claim completed quickly without any concern. Would highly recommend and will be using again in the future!
Alex Shoveller
Google Review