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Christmas Q Report
  • 1300 882 018

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93% of claims settled in 48 hours

48 hours

470+ 5 Star Google Reviews

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FAQ’s

What do I need to do in the event of a claim?

In the case of a claim, you will need to notify us directly. You can either call us on 1300 882 018 or email us at claims@qreport.com.au .

We will then guide you through the next steps where we will require a statutory declaration, and a police report (if lost or stolen).

We will then take care of the rest and liaise with your jeweller and the underwriter and keep you updated along the way.

How long does the claim process take?

It largely depends on how long it takes for you to send us your Statutory Declaration and Police Report (if applicable).

Assuming there are no problems and we don’t require any further information, claims are usually processed and approved within 5 business days. Although, we have had cases where this process has been completed within 1 day.

I’ve been dealing with my trusted jeweller for years and only want to use them in the event of a claim. Will this be a problem?

That we love to hear!

At Q Report, we appreciate the relationship you may have with your jeweller. We’ll always suggest that you go back to your original or preferred jeweller in the case of a claim. We will not dictate to you where you need to go to repair / replace your jewellery.

I purchased my ring overseas. What happens if I need to claim?

We regularly deal with jewellers from all over the world. If you wanted to make a claim and have your jewellery repaired or replaced by your jeweller overseas, we will liaise directly with that jeweller to get the necessary information to get your claim finalised as soon as possible.

Our Head Office team are also able to speak many languages so this makes the process much easier.

Can I get a cash settlement if I make a claim?

The aim of our policy is to put you back into the same position you were in prior to your loss. This means to replace the item jewellery in the case of a loss or repair it in the case of damage. In certain cases where it is impractical to replace or repair the item easily, we will discuss with the Insurer the cash settlement option.

How to make a claim

Need help with a claim? Have Questions? Call us on 1300 882 018 or send us an email

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“Q Report are professional and quick to reply. The helpful team answered all my questions and concerns via email and made the process so easy. Thanks for tending to our specific individual needs and taking the time to explain the policy coverage via email and over the phone. Great customer service and insurance coverage for my engagement ring.”

Danielle Jade Paranthoiene

Stars

Google | June 2019

Danielle Jade Paranthoiene

Stars

Google | June 2019

Joel

Stars

Google | October 2019

Joel

Stars

Google | October 2019

"Great customer service"

Brenda McHugh

Stars

Google | February 2019

Brenda McHugh

Stars

Google | February 2019

“ Quick, easy, competitive prices ✔️ By far the best insurance service I’ve ever received. Thank you!”

Becky Lamb

Stars

Google | August 2019

Becky Lamb

Stars

Google | August 2019

"The process was fast and easy and the interaction with customer service was pleasant. Perhaps not the cheapest option but given the low excess and additional coverage benefits I would definitely recommend them as an option, especially if you are planning to travel."

Andy Southerland

Stars

Google | December 2018

Andy Southerland

Stars

Google | December 2018

"Wonderful customer service, fast and effective process. Instantly put at ease."

Lauren Katsikitis

Stars

Google | February 2018

Lauren Katsikitis

Stars

Google | February 2018

David

Stars

Google | June 2018

David

Stars

Google | June 2018

"Very lovely to deal with. Very friendly.Great knowing jewellery is covered Australia wide and overseas."

Denisa Rus

Stars

Google | June 2018

Denisa Rus

Stars

Google | June 2018

"Q Report Service was excellent. All questions were answered in a timely manner and the staff went to great lengths to accommodate my needs. I’m very happy to have them as my preferred insurer for my jewellery items. Thanks again”

Lance Roberts

Stars

Google | June 2019

Lance Roberts

Stars

Google | June 2019

"Extremely pleasant and polite service, with great cover and competitive pricing.”

Daniel Natoli

Stars

Google | June 2019

Daniel Natoli

Stars

Google | June 2019

"So easy to deal with. Phone calls and emails were friendly and returned promptly and pricing was competitive.”

Todd Charge

Stars

Google | January 2019

Todd Charge

Stars

Google | January 2019

"Fantastic customer service and company! They paid out my claim without any issues, and were informative and so easy to deal with at a time that is so stressful.Thank you so much Q-Report!”

Adriana Traviati

Stars

Google | August 2019

Adriana Traviati

Stars

Google | August 2019

"Fantastic service from the team at q report! I wasn’t expecting to have to make a claim but when I did I was blown away with how easy and stress free it was. Couldn’t be happier with how everything was handled. 10/10 would use again to insure any precious jewellery.”

Catherine Way

Stars

Google | December 2018

Catherine Way

Stars

Google | December 2018

Q Report Certified Jewellers

Stars

September 2019

Q Report Certified Jewellers

Stars

September 2019

"I was so impressed with how quickly my claim was handled from the initial inquiry through to the approval. Everything was handled efficiently and I was treated as a valued customer."

Kristine Jankovic

Stars

Google | June 2018

Kristine Jankovic

Stars

Google | June 2018

"Such a superb service. It make one wonder why there is such a hassle with conventional insurance companies. Moreover, the manner method and communication with Q Report was outstanding”

Lance Roberts

Stars

Google | June 2019

Lance Roberts

Stars

Google | June 2019

"Quick, easy, seamless and transparent. Everything I needed in this process. Thanks Q Report."

Gareth Krost

Stars

Google | July 2019

Gareth Krost

Stars

Google | July 2019

"Excellent, speedy and friendly service. I made a claim Monday, all was approved by Wednesday and ring is now being repaired. Very happy with this company.”

Dianne Johnson

Stars

Google | September 2018

Dianne Johnson

Stars

Google | September 2018

“Q Report are professional and quick to reply. The helpful team answered all my questions and concerns via email and made the process so easy. Thanks for tending to our specific individual needs and taking the time to explain the policy coverage via email and over the phone. Great customer service and insurance coverage for my engagement ring.”

Danielle Jade Paranthoiene

Stars

Google | June 2019

Danielle Jade Paranthoiene

Stars

Google | June 2019

"Extremely pleasant and polite service, with great cover and competitive pricing.”

Daniel Natoli

Stars

Google | June 2019

Daniel Natoli

Stars

Google | June 2019

Joel

Stars

Google | October 2019

Joel

Stars

Google | October 2019

"So easy to deal with. Phone calls and emails were friendly and returned promptly and pricing was competitive.”

Todd Charge

Stars

Google | January 2019

Todd Charge

Stars

Google | January 2019

"Great customer service"

Brenda McHugh

Stars

Google | February 2019

Brenda McHugh

Stars

Google | February 2019

"Fantastic customer service and company! They paid out my claim without any issues, and were informative and so easy to deal with at a time that is so stressful.Thank you so much Q-Report!”

Adriana Traviati

Stars

Google | August 2019

Adriana Traviati

Stars

Google | August 2019

“ Quick, easy, competitive prices ✔️ By far the best insurance service I’ve ever received. Thank you!”

Becky Lamb

Stars

Google | August 2019

Becky Lamb

Stars

Google | August 2019

"Fantastic service from the team at q report! I wasn’t expecting to have to make a claim but when I did I was blown away with how easy and stress free it was. Couldn’t be happier with how everything was handled. 10/10 would use again to insure any precious jewellery.”

Catherine Way

Stars

Google | December 2018

Catherine Way

Stars

Google | December 2018

"The process was fast and easy and the interaction with customer service was pleasant. Perhaps not the cheapest option but given the low excess and additional coverage benefits I would definitely recommend them as an option, especially if you are planning to travel."

Andy Southerland

Stars

Google | December 2018

Andy Southerland

Stars

Google | December 2018

Q Report Certified Jewellers

Stars

September 2019

Q Report Certified Jewellers

Stars

September 2019

"Wonderful customer service, fast and effective process. Instantly put at ease."

Lauren Katsikitis

Stars

Google | February 2018

Lauren Katsikitis

Stars

Google | February 2018

"I was so impressed with how quickly my claim was handled from the initial inquiry through to the approval. Everything was handled efficiently and I was treated as a valued customer."

Kristine Jankovic

Stars

Google | June 2018

Kristine Jankovic

Stars

Google | June 2018

David

Stars

Google | June 2018

David

Stars

Google | June 2018

"Such a superb service. It make one wonder why there is such a hassle with conventional insurance companies. Moreover, the manner method and communication with Q Report was outstanding”

Lance Roberts

Stars

Google | June 2019

Lance Roberts

Stars

Google | June 2019

"Very lovely to deal with. Very friendly.Great knowing jewellery is covered Australia wide and overseas."

Denisa Rus

Stars

Google | June 2018

Denisa Rus

Stars

Google | June 2018

"Quick, easy, seamless and transparent. Everything I needed in this process. Thanks Q Report."

Gareth Krost

Stars

Google | July 2019

Gareth Krost

Stars

Google | July 2019

"Q Report Service was excellent. All questions were answered in a timely manner and the staff went to great lengths to accommodate my needs. I’m very happy to have them as my preferred insurer for my jewellery items. Thanks again”

Lance Roberts

Stars

Google | June 2019

Lance Roberts

Stars

Google | June 2019

"Excellent, speedy and friendly service. I made a claim Monday, all was approved by Wednesday and ring is now being repaired. Very happy with this company.”

Dianne Johnson

Stars

Google | September 2018

Dianne Johnson

Stars

Google | September 2018