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Jewellery Insurance

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How To Get Your Luxury Watch Repaired

Q Report Team
Updated on June 11, 2024
5 min read

Luxury watches are made with precision and attention to detail. But they're not immune to problems.

That’s why it’s essential for watch owners and collectors to find a local watch repairer they know and trust. 

In this blog, our luxury watch specialists share everything you need to know about getting your watch repaired, including signs to watch out for, the best watch repairers in Australia, and how much you can expect to pay.

Understanding Common Problems with Luxury Watches

Replacing the batter of a luxury watch.

Common problems to watch out for include inaccurate timekeeping, water damage from improper sealing, and scratches on the case or crystal. 

Mechanical watches may experience issues like a stuck or slipping mainspring, while quartz watches can suffer from battery failure or circuit problems. 

Additionally, worn-out gaskets and seals can compromise water resistance. Understanding these issues helps owners identify when their watch needs attention. 

Regular maintenance checks and prompt repairs can mitigate these problems, ensuring that your luxury timepiece continues to function flawlessly for years to come.

Identifying When Your Luxury Watch Needs Repair

Luxury watches do require occasional maintenance to ensure the best performance. Here's how to identify when your timepiece may need repair:

  • Inaccurate Timekeeping: If your watch consistently runs fast or slow, it may need adjustment or servicing.

  • Water Damage: Signs of moisture inside the case or fogging on the crystal indicate potential water damage, requiring immediate attention.

  • Visible Damage: Scratches, dents, or cracks on the case, crystal, or bracelet may affect both aesthetics and functionality.

  • Mechanical Issues: Problems like a stuck crown, erratic hand movement, or unusual noises suggest internal mechanical issues that need professional repair.

  • Battery Change: For quartz watches, a dead battery results in the watch stopping and requires a replacement to restore functionality.

  • Loose Components: Loose screws, hands, or hour markers can indicate internal issues and should be addressed promptly by a qualified watchmaker.

How To Find a Watch Repair Service Provider

A watch repair specialist in Australia.

When it comes to entrusting your luxury timepiece to a repair service, thorough research is essential. 

Look for a reputable watch repair service with experienced watchmakers who specialise in luxury brands. 

Consider factors like certifications, customer reviews, and warranty policies. Ensure they use genuine parts and offer transparent pricing. 

By choosing a reliable watch repair service, you can rest assured that your prized possession will receive the expert care it deserves, prolonging its lifespan and maintaining its value.

Choosing a Reliable Watch Repair Service in Australia

For watch repairs in Melbourne, consider The Watch Lab, based in the CBD and specialising in repairs and servicing for Emporio Armani, Tissot, Longines, Tag Heuer, Rolex, Omega, and Skagen watches. 

If you’re looking for watch repairs in Sydney, visit Expert Watch Repair. The team offers decades of luxury watch repair expertise and provides comprehensive services, including battery replacement, strap adjustment, crystal replacement, and movement servicing.  

For watch repairs in Adelaide, contact OBR Horology, a professional watch repairer who supports the Adelaide community with quality workmanship and exceptional customer service. 

Questions to Ask a Watch Repair Specialist

A watch repair specialist at work in Australia.

Before entrusting your watch to a repair specialist, it's important to ask the right questions to ensure you're making an informed decision. Here are some key inquiries to consider:

  • Experience and Expertise: Ask about the repairer’s experience and expertise in handling luxury watches. This ensures that your watch is in capable hands.

  • Certifications and Training: Ask if the repair specialist holds any certifications or has undergone specific training in watchmaking. This demonstrates their commitment to excellence and mastery of their craft.

  • Specialisation: Determine if the repair specialist specialises in repairing the specific type or brand of luxury watch you own. Specialisation ensures that they have the necessary skills and knowledge to address your watch's unique needs.

  • Reviews and Testimonials: View testimonials and online reviews from previous customers to understand their reputation and reliability. Positive feedback and recommendations show trustworthiness and quality service.

  • Diagnosis Process: Inquire about the repair specialist's process for diagnosing and addressing watch issues. A systematic approach ensures accurate assessments and effective solutions for your watch problems.

  • Use of Genuine Parts: Confirm if the repair specialist uses genuine manufacturer parts for repairs. Genuine parts maintain the integrity and performance of your watch, ensuring optimal functionality and longevity.

  • Warranty and Guarantees: Understand the repair specialist's policies regarding warranty repairs or guarantees. Clear terms and conditions provide assurance and protection for your investment.

  • Pricing and Turnaround Time: Discuss pricing structures and turnaround times for repairs to manage expectations and budget accordingly. Transparent pricing and realistic timelines ensure a smooth repair experience.

Steps to Take Before Sending Your Watch for Repair

Before entrusting your luxury watch to a repair specialist, it's important to prepare to ensure a smooth and successful process. Here are eight key things to consider:

  • Document Condition: Thoroughly document the current condition of your watch, including any visible damage, scratches, or malfunctions. Take detailed photographs from various angles to serve as a reference point before repair.

  • Backup Records: Make copies of any warranty documents, purchase receipts, or service records associated with your watch. These documents provide essential information for the repair specialist and serve as proof of ownership.

  • Secure Transportation: Choose a reputable and secure shipping method if mailing your watch for repair. Use padded packaging and secure wrapping to protect your watch from damage during transit.

  • Remove Accessories: Remove any accessories, such as straps, bracelets, or additional attachments, from your watch before sending it for repair. This ensures that the repair specialist can focus solely on the watch's main components.

  • Secure Packaging: Package your watch securely to prevent movement or damage during transit. Use protective padding and cushioning materials to safeguard your watch against bumps or impacts.

  • Include Contact Information: Provide clear and accurate contact information, including your name, address, phone number, and email, both inside the package and on the exterior label. This facilitates communication and ensures prompt updates on the repair status.

  • Communicate Expectations: Clearly communicate your repair expectations and concerns to the repair specialist. Provide detailed descriptions of any issues or symptoms your watch is experiencing to assist in diagnosis and repair.

  • Confirm Repair Costs: Discuss repair costs, estimates, and payment methods with the repair specialist before sending your watch. Understand the pricing structure and any additional fees for diagnostics, parts, or labour.

Understanding the Watch Repair Process

The careful process of luxury watch repair.

When your luxury watch arrives for repair, expert technicians meticulously dissect it, examining each intricate component for signs of wear, damage, or malfunction. 

They delicately remove the movement, disassembling it to access internal mechanisms. Using specialised tools and equipment, they clean, polish, and replace worn parts, ensuring precise alignment and functionality. 

Skilled artisans meticulously adjust the movement's timing, ensuring accuracy to the manufacturer's specifications. Advanced diagnostic equipment aids in pinpointing any subtle issues, guaranteeing comprehensive repair.

Finally, rigorous testing under various conditions ensures your watch performs impeccably before being returned to you.

How Much Does Luxury Watch Repair Cost? 

Luxury watch repair costs can vary depending on factors such as the brand, model, complexity of the issue, and the extent of the required repairs. 

On average, basic servicing for luxury watches in Australia can range from $200 to $500. 

However, more intricate repairs or replacements of parts may incur higher costs, with some repairs reaching several thousand dollars, particularly for high-end luxury timepieces. 

It's essential to consult with a reputable watch repair specialist to receive a comprehensive assessment and estimate tailored to your specific watch and its needs.

Why Watch Repair and Watch Insurance is the Perfect Combination

Combining watch repair with watch insurance offers comprehensive cover for your valuable timepieces. 

While watch repair ensures timely maintenance and fixes for any issues, watch insurance provides coverage against unexpected damage.

With Q Report and our luxury watch insurance in Australia, your timepieces can be covered against loss, theft and damage.  

It's the perfect combination for ensuring your timepieces stay in optimal condition and are covered when unforeseen circumstances arise.

Get your free luxury watch insurance quote online now. 

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