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When jewellery is made just for you, it’s not just something you wear—it tells your story. Unlike something you’d pick up off the shelf, custom pieces often include personal touches like initials, one-of-a-kind designs, or heirloom stones. It’s those little details that make it truly yours and impossible to replicate.
So it’s no surprise that one of our most common questions is: Does jewellery insurance cover custom-made pieces?
The short answer is yes—but as with all things insurance, the details matter and every policy is different. In this article, we’ll break down what “cover” usually means when it comes to custom jewellery, what to look for in a policy, and how specialised jewellery insurance may differ from many general contents insurance when it comes to covering something so unique.
It helps to first understand what makes custom jewellery unique before we explore how it's covered. A custom piece isn’t something you just pick from a display—it’s made with thought and meaning. It might celebrate a special moment, tell a personal story, or simply reflect your style. That could mean things like:
The outcome? A piece that’s more than valuable—it’s irreplaceable. No two are the same, and that uniqueness is precisely what makes custom jewellery so unique. But it’s also what makes it more complex to cover. Because when something can't be easily replaced, it may deserve insurance that’s just as considered as the piece itself.
It’s a common assumption: if you have home insurance, your jewellery must be covered. And while that’s technically true in many cases, the reality is often more complex—especially when it comes to custom-made pieces.
Some home insurance policies include a general level of cover for jewellery under contents insurance. But that cover sometimes comes with strict sub-limits, which could be as low as $1,000 to $5,000 per item—unless each item is separately specified. For a bespoke engagement ring, handcrafted pendant, or heirloom redesign, that cap may fall far short of the replacement value.
Beyond the numbers, there are some other limitations that could be particularly relevant for custom jewellery:
This is where specialist jewellery insurance sometimes stands apart. It’s usually designed specifically with high-value, sentimental, and often irreplaceable pieces in mind—offering features tailored to how people generally wear and enjoy their jewellery.
At Q Report, for example, jewellery insurance is our sole focus. Our policies offer worldwide cover, the option to return to your original jeweller for repairs or replacement where possible, and additional cover of up to 150% of the sum insured if the market value has shifted at the discretion of the insurer. It’s about aligning your cover with the full picture. Please consider the Policy Wording and PDS, as well as the Target Market Determination to decide if the insurance product is right for you.
When you’ve invested in something as personal and irreplaceable as a custom-made piece, it’s worth understanding how specialised jewellery insurance may offer the kind of tailored cover standard policies sometimes can’t match.
At Q Report, jewellery insurance isn’t an afterthought—it’s the entire focus. Our policies are designed specifically for high-value jewellery, including one-of-a-kind custom designs. Instead of treating your ring, bracelet or pendant as just another item in a generic contents list, it’s treated with the individual attention your jewellery deserves.
Here’s what that usually looks like in practice:
Custom jewellery doesn’t come off a shelf, so why should it be insured like it does? With Q Report’s specialist jewellery insurance, your piece is valued on its own specifications. That means taking into account the unique design, quality of craftsmanship, and the specific gemstones or metals used.
At Q Report, we ask for a purchase receipt and detailed description of the jewellery when your policy is issued. That way, there’s a clear and agreed understanding of your piece’s replacement value right from the start.
For many people, custom jewellery is the result of a creative partnership—a jeweller who understood your vision and brought it to life. If something happens to your piece, having to start over with someone new could feel impersonal at best.
That’s why Q Report policies include the option to return to your original or preferred jeweller where possible. So in the event of a claim, you're not redirected to the nearest approved repairer. You have the freedom to go back to the expert who knows your piece inside and out.
The cost to replace a custom piece can shift over time—especially when gemstone or precious metal prices fluctuate. A Q Report policy includes an additional up to 50% cover buffer on top of your insured value which can be provided at the insurers discretion.
So if your ring was insured for $10,000, and the cost to recreate it jumps to $14,000, we could pay up to $15,000. This extra flexibility helps ensure your piece can be repaired or replaced as closely as possible to the original, even if prices have changed since it was first made.
Jewellery isn’t usually meant to live in a safe—especially custom pieces that mark special occasions or were made for daily wear. If you take yours on holidays, wear it to events, or simply enjoy it out and about, it may be important that your cover goes with you.
With Q Report’s jewellery insurance, your coverage applies in Australia and is extended overseas (excluding a small number of sanctioned countries). For a comprehensive understanding of coverage and exclusions, please refer to the Policy and PDS. for terms, conditions and exclusions of the policy as well as the Target Market Determination. Whether you’re honeymooning in the Maldives or attending a wedding in Italy, you may want your jewellery insurance to travel with you.
While specialised jewellery insurance generally offers broad and tailored cover, it’s still important to understand where the boundaries lie—especially for custom-made pieces.
There are terms, conditions and exclusions for most insurance policies. Being aware of these upfront helps you make informed decisions and avoid unexpected gaps in cover later on. Some exclusions for jewellery under a Q Report policy may include:
When it comes to custom-made jewellery, documentation isn’t just helpful—it’s usually essential. Because your piece is one of a kind, having clear and detailed records makes all the difference if you ever need to make a claim.
The more information you can provide upfront, the more straightforward your experience may be down the track. We recommend keeping:
These documents help create a full picture of your jewellery’s value and uniqueness—so if something happens, the process of replacing or recreating your piece is accurate, efficient, and as stress-free as possible.
If you’ve invested in a custom-made piece and are wondering whether it qualifies for jewellery insurance, the easiest place to start is by getting a quote. It’s a simple step—and one that gives you clarity, without any obligation.
That said, it’s worth noting that not all insurers treat custom pieces the same way. Some may offer only limited cover or treat your jewellery as part of a broader contents policy, rather than recognising its unique value.
Q Report specialises in jewellery and watch insurance, with policies designed for items valued over $1,000. Whether it’s a single handcrafted ring or a collection of bespoke designs, our cover is built to reflect the individuality and significance of each piece.
Importantly, there’s no pressure to commit with a quote from Q Report. We believe you should feel confident in comparing your options and choosing what’s right for you. Because at the end of the day, your jewellery deserves cover that fits—not just on paper, but in how you live with and value it.
Custom jewellery isn’t always just an accessory—it’s a story, a memory, sometimes even a legacy. And when something means that much, it’s worth considering how it’s covered.
While standard home insurance might include jewellery under general contents, it sometimes misses the mark on the finer details—like design complexity, individual valuation, or the freedom to work with your original jeweller.
That’s why Q Report’s Specialised Jewellery Insurance exists. It’s tailored to consider one-of-a-kind pieces, offering benefits like annual revaluations, worldwide coverage, and insured value flexibility if the market value changes if required—so your policy keeps pace with what your jewellery is really worth.
No policy can replace sentimental value—but the right cover can provide clarity, reassurance, and support when you need it most. Get an indicative quote today from Q Report to explore if jewellery insurance is right for you.
This article is advisory in nature and is offered as a resource to be used together with your professional insurance advice. It is an overview only and is not intended as a substitute for consultation with your insurance advisor or other professional advice.
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