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Benefit - Return to Your Original or Preferred Jeweller

Return to Your Original or Preferred Jeweller

 

We value the relationship that develops between a customer and their jeweller or watch boutique, and we want to ensure that our customers’ jewellery and/or timepiece is fixed and replaced by someone they can trust. 

At Q Report, our customers can always return to their original or preferred supplier in case of a claim because we understand the importance of that relationship.

With Q Report, you're covered.

Home Insurance vs Jewellery Insurance

Why Q Report?

We’re proud to have been protecting Australians with specialised jewellery insurance for over 10 years. Our greatest sense of achievement is helping our customers to enjoy their jewellery with confidence, and to be there if the unexpected happens.

Our large network of carefully selected Q Certified Jewellers, and our close relationship with the Diamond Dealers Club of Australia gives us a unique insight into what it means to protect the things you love.

We use these insights to ensure our policies provide the best value cover that exceeds the expectations of our customers.

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Q Report is the only insurance company in the world with 1000+ 5 star reviews.

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Jewellery Experts

You're speaking to people who live and breathe jewellery; not insurance salespeople.

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World-Leading Insurer

Your policy is backed by a world-leading insurer of fine arts and valuables.

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If You Need to Make a Claim

You’ll deal directly with us. We won’t pass you from department to department or offload you to another company entirely. We'll be there for you when you need us.

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The Value of Your Jewellery

Q Report has the expertise to accurately revalue your jewellery at no charge to you.

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Real Experience

We have a rich heritage in the jewellery industry and have worked hard to forge a great reputation among jewellers and jewellery consumers.

Explore all our industry leading policy benefits

If you find a policy that matches ours, we’d love to hear about it.
Please consider the PDS and Policy Wording for terms, conditions and exclusions of the policy as well as the Target Market Determination.

Additional 50% Cover | Q Report

Additional 50% Cover

If we can’t put you back in the same position as you were prior to the loss, there is an additional buffer of 50% of the insured value available to pay towards your claim.

Worldwide Coverage | Q Report

Worldwide Coverage

Comprehensive protection for your jewellery while travelling anywhere in the world.

Theft Coverage | Q Report

Theft Coverage

If your jewellery is stolen, it’s covered.

Loss Coverage | Q Report

Loss Coverage

If your jewellery is accidentally lost, it’s covered.

Damage Coverage | Q Report

Damage Coverage

If your jewellery is accidentally damaged, it’s covered.

Mysterious Disappearance | Q Report

Mysterious Disappearance Coverage

If your jewellery mysteriously disappears, it’s covered.

Natural Disaster | Q Report

Natural Disaster Coverage

If your jewellery is lost or damaged as a result of a natural disaster, it’s covered.

Return to Your Original or Preferred Jeweller | Q Report

Return to Your Original or Preferred Jeweller

Have your jewellery repaired or replaced by someone you trust.

Annual Revaluation | Q Report

Annual Revaluation

Your insured jewellery will be professionally revalued every year at no charge, giving you the confidence that you’ll always be insured at the correct value.

Agreed Value Policy | Q Report

Agreed Value Policy

Coverage for the agreed value shown on your policy. Not “up to” that amount.

Low, Fixed $100 Excess | Q Report

Low, Fixed $100 Excess

No ifs, no buts – we pride ourselves on providing absolute transparency.

No Impact Claims | Q Report

No Impact Claims

If you make a claim, your premium doesn’t go up.

Dedicated In-house Claims Consultant | Q Report

Dedicated In-house Claims Consultant

We won’t pass you on to another department or another company. We’ll be there for you when you need us.

Satisfaction Guarantee | Q Report

Satisfaction Guarantee

We know you’ll be satisfied. But if you change your mind, you’ll receive a full refund of the premium if you cancel within the first 14 days.

5 Star Service | Q Report

5 Star Service

Don’t take our word for it. See what our customers have to say here.

Additional 50% Cover

Additional 50% Cover | Q Report

If we can’t put you back in the same position as you were prior to the loss, there is an additional buffer of 50% of the insured value available to pay towards your claim.

Worldwide Coverage

Worldwide Coverage | Q Report

Comprehensive protection for your jewellery while travelling anywhere in the world.

Theft Coverage

Theft Coverage | Q Report

If your jewellery is stolen, it’s covered.

Loss Coverage

Loss Coverage | Q Report

If your jewellery is accidentally lost, it’s covered.

Damage Coverage

Damage Coverage | Q Report

If your jewellery is accidentally damaged, it’s covered.

Mysterious Disappearance Coverage

Mysterious Disappearance | Q Report

If your jewellery mysteriously disappears, it’s covered.

Natural Disaster Coverage

Natural Disaster | Q Report

If your jewellery is lost or damaged as a result of a natural disaster, it’s covered.

Return to Your Original or Preferred Jeweller

Return to Your Original or Preferred Jeweller | Q Report

Have your jewellery repaired or replaced by someone you trust.

Annual Revaluation

Annual Revaluation | Q Report

Your insured jewellery will be professionally revalued every year at no charge, giving you the confidence that you’ll always be insured at the correct value.

Agreed Value Policy

Agreed Value Policy | Q Report

Coverage for the agreed value shown on your policy. Not “up to” that amount.

Low, Fixed $100 Excess

Low, Fixed $100 Excess | Q Report

No ifs, no buts – we pride ourselves on providing absolute transparency.

No Impact Claims

No Impact Claims | Q Report

If you make a claim, your premium doesn’t go up.

Dedicated In-house Claims Consultant

Dedicated In-house Claims Consultant | Q Report

We won’t pass you on to another department or another company. We’ll be there for you when you need us.

Satisfaction Guarantee

Satisfaction Guarantee | Q Report

We know you’ll be satisfied. But if you change your mind, you’ll receive a full refund of the premium if you cancel within the first 14 days.

5 Star Service

5 Star Service | Q Report

Don’t take our word for it. See what our customers have to say here.

The Most Commonly Asked Questions About Jewellery Insurance

Get quick answers to some of the most asked questions about jewellery insurance. See our FAQ page for even more information.

Get an Instant Quote

What will Q Report protect my jewellery against?

A Q Report policy provides coverage against loss and damage to your jewellery. If your jewellery is lost, stolen or damaged, with Q Report you can make a claim to have your jewellery replaced or repaired. We also cover mysterious disappearance and loss or damage caused as a result of a natural disaster. 

Why should I choose Q Report over other providers?

With Q Report, you’re speaking to people who live and breathe jewellery; not insurance salespeople. We come from a jewellery background and know that when it comes to insuring jewellery, it's different from other items you may insure. We have a thorough appreciation for both the workmanship and the quality of your gems and jewellery.

Your jewellery will be covered inside and outside the house as well as worldwide while you travel. It is also an Agreed Value policy, so you can be certain how much will be paid in the event of a claim. You’ll also be able to return to your original or preferred jeweller in the event of a claim.

If you need to make a claim, you will deal directly with us. We won’t pass you from department to department or offload you to some other unrelated service provider. We’ll guide you through every step of the process and be there for you whenever you need us.

Let’s not forget the fact that we have extensive experience in jewellery claims and have an impeccable track record for the last 16 years. Don’t take our word for it. Read our reviews and testimonials and see for yourself.

So if you love your jewellery, you’re going to want a Q Report.

Do I need jewellery insurance if I have home contents insurance?

Every insurance policy is different, as is each person’s circumstances. So we cannot comment on your home contents insurance policy. But we would suggest that you call your insurer and/or read the fine print to find out answers to the following essential questions:

 

  1. Is my jewellery covered when I wear it outside of the house?
  2. What if I travel with my jewellery (interstate or overseas)? Will it be covered? For how long and are there any other restrictions?
  3. If I lose my jewellery and need to make a claim, will the full insured value be paid? Or is it up to the insured value?
  4. In the event of a claim, will I be able to choose the jeweller to repair or replace my jewellery or will I have to go to the jeweller you choose?
  5. What happens if the value of my jewellery changes? Do I have to get it revalued every year and send you an updated revaluation?

If you are not satisfied with your home contents insurer’s response to these questions, give us a call so you can see if our policy better suits your needs.

My jewellery came with a warranty. Is this different to insurance?

Yes. Warranty and Insurance are very different.

Warranty is intended to cover consumers for manufacturing defects for a limited time. It’s a guarantee that a product has been made correctly and that you are getting what you paid for.

Insurance will cover you for things like accidental damage, loss and theft.

When it comes to warranties, most products (including jewellery) are covered under Australian Consumer Law. In simple terms, when you purchase an item of jewellery it comes with an implicit warranty that you could wear it normally and if after say the first few weeks it broke or stones fell out, you should be covered under warranty. However, if you dropped the ring on a concrete floor, or your finger got hooked on an object which pulled it out of shape, this would be your responsibility unless you had insurance.

Worldwide coverage – What does this mean? Are there any exceptions?

The Q Report policy provides coverage to Australian residents while travelling worldwide anywhere in the world except to and from Cuba, which is subject to certain restrictions.

So you can travel around the world with absolute confidence that you have insurance coverage for your jewellery if your jewellery was insured with Q Report.

What does an “Agreed Value” policy mean?

Agreed Value means that you are covered for the insured value shown on your policy, not "up to" that amount.  Some policies won’t pay the full amount shown on your policy if they can replace your item for less by using terminology like you are insured “up to the sum insured”. It’s all in the fine print.

James

1750+ 5-Star Reviews Can’t Be Wrong

Australia's most trusted and top-rated provider of specialised jewellery insurance.

Q-Report-5Star-Google-Review

Ivans Georges Ignace

Google Verified Customer

“My experience with Q Report has been excellent. They made everything very easy, they were really pleasant to deal with and kept me really well informed about the process I needed to follow and how my claim was progressing. I was expecting a tough process whereby the insurance company would be actively working against me to avoid covering my claim. But this was the opposite!”

Rachel Bugeja

Google Verified Customer

“I can’t thank and recommend Q Report enough. 5 days before my wedding I had to have my engagement ring cut off my finger. Lodged my claim on that Monday, claim was then approved by Tuesday, and ring will be ready for pick up on Friday. So between my jeweller and insurance company it has been a 5 day turn around from the incident happening to getting a new ring made! Definitely highly recommend Q Report for an easy and hassle free process!"

Jeremy Stringer

Google Verified Customer

“Q Report has provided exceptional service in handling my recent insurance claim. The entire process was smooth and efficient. Susan’s professionalism and responsiveness truly made a difference during a stressful time. I greatly appreciate her dedication to providing excellent customer service. I will definitely recommend Q Report to my family and friends!”

Cynthia B

Google Verified Customer

“I've insured my jewellery with Q Report for over a decade. Staff are easy to deal with and provide excellent service. The staff are knowledgeable and friendly. I highly recommend them to anyone who values their jewellery and peace of mind. Thank you for being so helpful.”

Maria Bruce

Google Verified Customer

“The dealings that I have had with Q Report Jewellery Insurance have been excellent. Communicating with staff has always been pleasant and professional. I would recommend Q Report Jewellery Insurance to anyone who is looking at a company to insure their precious jewellery items.”

Samantha Robinson

Google Verified Customer

“Susan at Q report was absolutely amazing! I cannot recommend them enough. I lost my ring 8 weeks before my wedding and they were able to approve my claim in record time. Truly a miracle and I can’t thank Susan and the team at Q Report jewellery enough! Thank you for all your help and support!”

Danny Taylor

Google Verified Customer

“I have always had fantastic customer service when insuring my watches and jewellery with our representative Josette. Recently I had to place my first claim for a damaged time piece and once again the whole process has been handled very efficiently and promptly by claims officer Susan. Thank you for the consistently above average service, Q Report. Highly recommended!!”

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To see how little it can cost to protect your jewellery with specialised engagement ring insurance, get an instant online quote today. Alternatively, you can contact us on 1300 882 018 to learn more about our cover.