Mysterious Disappearance Coverage

A Q Report policy provides coverage against loss and damage to your jewellery. If your jewellery is lost, stolen or damaged, with Q Report you can make a claim to have your jewellery replaced or repaired. We also cover mysterious disappearance and loss or damage caused as a result of a natural disaster. 

With Q Report, you’re speaking to people who live and breathe jewellery; not insurance salespeople. We come from a jewellery background and know that when it comes to insuring jewellery, it's different from other items you may insure. We have a thorough appreciation for both the workmanship and the quality of your gems and jewellery.

Your jewellery will be covered inside and outside the house as well as worldwide while you travel. It is also an Agreed Value policy, so you can be certain how much will be paid in the event of a claim. You’ll also be able to return to your original or preferred jeweller in the event of a claim.

If you need to make a claim, you will deal directly with us. We won’t pass you from department to department or offload you to some other unrelated service provider. We’ll guide you through every step of the process and be there for you whenever you need us.

Let’s not forget the fact that we have extensive experience in jewellery claims and have an impeccable track record for the last 16 years. Don’t take our word for it. Read our reviews and testimonials and see for yourself.

So if you love your jewellery, you’re going to want a Q Report.

Every insurance policy is different, as is each person’s circumstances. So we cannot comment on your home contents insurance policy. But we would suggest that you call your insurer and/or read the fine print to find out answers to the following essential questions:

1. Is my jewellery covered when I wear it outside of the house?
2. What if I travel with my jewellery (interstate or overseas)? Will it be covered? For how long and are there any other restrictions?
3. If I lose my jewellery and need to make a claim, will the full insured value be paid? Or is it up to the insured value?
4. In the event of a claim, will I be able to choose the jeweller to repair or replace my jewellery or will I have to go to the jeweller you choose?
5. What happens if the value of my jewellery changes? Do I have to get it revalued every year and send you an updated revaluation?

If you are not satisfied with your home contents insurer’s response to these questions, give us a call so you can see if our policy better suits your needs.

Yes. Warranty and Insurance are very different.

Warranty is intended to cover consumers for manufacturing defects for a limited time. It’s a guarantee that a product has been made correctly and that you are getting what you paid for.

Insurance will cover you for things like accidental damage, loss and theft.

When it comes to warranties, most products (including jewellery) are covered under Australian Consumer Law. In simple terms, when you purchase an item of jewellery it comes with an implicit warranty that you could wear it normally and if after say the first few weeks it broke or stones fell out, you should be covered under warranty. However, if you dropped the ring on a concrete floor, or your finger got hooked on an object which pulled it out of shape, this would be your responsibility unless you had insurance.

The Q Report policy provides coverage to Australian residents while travelling worldwide anywhere in the world except to and from Cuba, which is subject to certain restrictions.

So you can travel around the world with absolute confidence that you have insurance coverage for your jewellery if your jewellery was insured with Q Report.

Agreed Value means that you are covered for the insured value shown on your policy, not "up to" that amount.  Some policies won’t pay the full amount shown on your policy if they can replace your item for less by using terminology like you are insured “up to the sum insured”. It’s all in the fine print.