Q Connect FAQs

Q Report Connect gives your customers an easy way to hear about insuring their new jewellery after they buy from you. It adds a short Q Report referral block to your Thank you page, your Shopify POS, or both. When a customer agrees, their contact and purchase details go to Q Report, and Q Report contacts them about insuring the item.

No. Use it wherever you sell. The online block and the POS block are set up separately, so you can turn on one, the other or both, and add the second later if you wish.

Q Report Connect is available only to jewellers approved as Q Report referrers with a signed referrer agreement. Q Report provides the install link. The app checks your approval each time it loads, so if your approval ends, the block stops appearing.

No. There is no cost to add Q Report Connect to your online store or Shopify POS.

No theme code is needed. Set up only the parts you use:

• Online store: in your Shopify admin, open the checkout editor, select the Thank you page and add the Q Report Connect block. We suggest placing it under the order confirmation and above Order updates.
• Shopify POS: in the Shopify POS app settings, add the Q Report Connect block to the post-purchase screen and the order details screen.

You can move or remove the block at any time. The wording inside it is set by Q Report and cannot be edited. The block takes your store's brand colour and corner radius, and the Q Report logo is its only Q Report element.

On the Thank you page only, after the order has been placed. It does not appear in the cart or at any checkout step, so it does not affect how the customer pays. 

Orders in Australian dollars that include at least one item priced at AUD 2,000 or more, including GST and after any discount on that item. Items are not added together, so two rings at AUD 1,200 each do not qualify. On other orders nothing is shown. Q Report sets the threshold and may change it. The same rule applies in store.

Directly under the button, the customer is told that pressing it sends their contact and purchase details to Q Report so Q Report can contact them about insuring the purchase. It also tells them there is no cost or obligation, and that no cover starts from pressing it. Once pressed, the block confirms that Q Report will email them further information, and Q Report then contacts the customer directly.

When a sale or deposit is complete, the block appears on the post-purchase screen for eligible orders. Your salesperson hands over the Q Report brochure and reads the short script shown on screen. If the customer agrees, the salesperson presses Refer to Q Report. That press records the customer's agreement, so it should only be made once the customer has said yes. If the referral was missed at the sale, it can be made later from the order details screen.

Staff read the script on screen and nothing more. They should not explain the cover, say whether it suits the customer, or recommend it. Any questions go to Q Report, and the brochure explains what is covered. If the customer says no, staff simply do not press the button. Nothing else needs to be done.

The order has no customer email or mobile. Add one to the order and the button becomes available. Q Report needs a way to contact the customer before a referral can be sent.

For deposits and items held in store, Confirm collection tells Q Report the customer now has the item. Press it only once the item is in the customer's hands. It appears on the post-purchase screen when the balance is paid, and on the order details screen. It notifies Q Report only and does not mark the Shopify order as fulfilled. If the customer takes the item home at the sale, there is nothing to confirm.

You introduce the customer to Q Report. That is all. Your staff do not advise on, recommend, quote or arrange insurance. Q Report insurance is issued by Chubb Insurance Australia Limited (ABN 23 001 642 020, AFSL 239687) and distributed by Jewellers Loop Pty Ltd (ABN 47 110 767 087, AFSL 556525), trading as Q Report, under a binding authority from Chubb. Cover is subject to the terms, conditions, limits and exclusions in the PDS.

Referral fees are paid under your Q Report referrer agreement, which sets out how they work. The fee is disclosed to the customer in the Important information section of the online block and in the Q Report brochure. 

When insurance is offered in connection with a purchase, the law requires a waiting period. Q Report sends the customer the required information first and cannot sell them a policy until at least 4 days have passed. 

Contact Q Report Jeweller Support on 02 9234 0506 or jewellers@qreport.com.au. For customer questions about cover, refer the customer to Q Report.