You Sell Jewellery
Why Bring Insurance Into the Conversation?
Join the Q Report Jeweller Program and become one of hundreds of jewellers across Australia who introduce their customers to specialist insurance for their jewellery and timepieces.
Join the Q Report Jeweller Referrer Program
As a jeweller, you understand that your customers’ jewellery and timepieces often carry deep personal meaning. While jewellery insurance may not evoke the same emotion, it plays an important practical role when unexpected loss or damage occurs.
Q Report jewellery insurance is designed to support customers in those moments and to complement the service you already provide.
Our jewellery insurance policy provides cover for loss, damage and theft, subject to the policy terms, conditions and exclusions.
For jewellers, the Q Report program is intended to support customer outcomes and business operations, helping you deliver a consistent and professional experience when it matters most.
Join Australia's jewellery insurance specialist since 2005, and become part of the Q Report Jeweller Program.
Keep Your
Customers
Keep Your
Customers
With Q Report Jewellery Insurance, customers are free to return to their preferred jeweller, where possible.
Get Paid
Quickly
Get Paid
Quickly
In most cases, we resolve claims and pay the invoice before you begin working on the customer's jewellery.
Up to 50% Additional Cover
Up to 50% Additional Cover
If repair or replacement costs more than your Sum Insured, items insured for Market Value have up to 50% extra available to help cover the gap, up to $50,000 above your Sum Insured. Conditions apply, see the PDS.
No Setup Fee For Your Store
No Setup Fee For Your Store
There’s no setup fee. It’s easy to become a Q Report referring jeweller.
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Who We Are
Established in 2005, Q Report was Australia's first standalone jewellery insurance brand, built specifically for jewellery and watches, with a relentless focus on serving our members.
Our greatest sense of achievement is helping our shared customers enjoy the jewellery they love.
Our Jeweller Program brings together jewellers across Australia, whose insights keep us close to what matters most to jewellery and watch owners.
Our Underwriter
Q Report policies are underwritten by a world-leading insurance company, Chubb Insurance Australia Limited (AFSL Number 239687).
Why Q Report?
Jewellery Experts
You're speaking to people who live and breathe jewellery; not just insurance salespeople.
Real Experience
We have a rich heritage in the jewellery industry and have worked hard to forge an excellent reputation.
Rated 5.0 on Google
When you introduce a customer to us, your reputation goes with them. That's why we're proud to hold a 5.0 Google rating from more than 2,500 reviews.
Referred by Hundreds of Australian Jewellers
You'll be in good company. Hundreds of jewellers across Australia already introduce their customers to Q Report.
Q Appraisals
A faster, simpler way.
For our referring jewellers, we are offering an exclusive jewellery appraisal creation service. Our referrers have shared that creating jewellery valuations can be frustrating and time-consuming, so we’ve made it easy with Q Appraisals.
This complimentary service makes it simple to deliver beautiful, branded jewellery appraisals every time. You do the evaluation and pop the jewellery details into our system. We’ll create a memorable PDF version of your appraisal that’s immediately ready for email or print for your customer. Ask us about Q Appraisals.
See What Other Jewellers Are Saying
Australia's first standalone specialist jewellery insurance brand.
Affinity Diamonds
Sam Rahme
“The Q Report team have always exuded nothing but professionalism and commitment to delivering the best service. Making a claim through Q Report is simple and straightforward, which is why they have always been our jewellery insurer of choice. They are a highly professional company that we refer to our customers with confidence.”
EverettBrookes
Ian Brookes and David Everett
“Reputation is everything. When an insurance company only offers one policy, it needs to be outstanding. Q Report with 5-Star Google reviews has earned this status because of its incredible claims settlement process. It’s great for our customers and us.”
Wishart Jewellers
Daniel Wishart
"When you’re a family business, you never think a corporate insurer could provide equal service to what you can. Then comes Q Report, which shows you it’s about their culture. It helps that they come from a jewellery background and understand what’s important to our business. If you’re not referring this service to your clients, you are doing them a disservice.”
Bentley De Lisle
Team
“So you build your reputation, why would we want to talk about insurance? That was us before we met The Q Report team. We didn’t think insurance people understood our trade and our expectations. We were wrong. Q Report is a great product and service that we refer to all our customers to consider. Home insurance is usually not built for high-end jewellery, and when there is a claim, who wants to write out a quote that you may or may not get? With Q Report, submit your invoice and the next thing you know, the money is in your account.”
York Jewellers
Doug Ely
“Engagement rings are a big part of what we do at York Jewellers. Being part of our clients special moments in life drives us to keep making beautiful jewellery. When one of our customers has a loss, the first thing my team says is, “I hope they had a Q Report”, not “I hope they have insurance”. Not only is the payout at full retail replacement to us, but the seamless experience for our customers keeps both parties happy!”
Nicholas Haywood
Jewellery Concierge
“Show me one other insurance company that pays their jewellery claims before supplying the goods. The Q Report team has unique knowledge of our trade from the top down, and we are proud to offer such a quality service to our clients.”
Nordhoff Jewellery Couture
Team
“You sometimes wonder if being in WA suppliers forget you :), Not Q Report. They have shown their commitment and support in the many years of working together. This unique company can offer deep advice in our industry and a professional execution when there is a claim.”
Diamondport
Ashley & Jason Portas
"Q Report is a must-have partnership at Diamondport. Q Report embodies Diamondport’s values of 5-star customer service, they think in terms of the customer experience and are continually improving their processes. We believe Q Report is a must for a premium Diamondport engagement ring."
Hogans Family Jewellers
Lockie Hogan
“Our family-owned jewellery store has been both handcrafting and repairing jewellery for over seventy-five years, and we’ve certainly seen our fair share of lost and damaged jewellery. It’s a pleasure to introduce Q Report for jewellery insurance for our clients and to know that their beautiful jewellery pieces will be protected and that Q Report is there to support them.”
Windfall Jewellery
"Q Report have been so amazing in covering a wide range of events for customers as well as processing their claims fast, making it really quick and easy for both us and our customers. It's a definite value add to our products, and we love that by having this product, our clients are guaranteed to be able to return to us for their repair or remake! As a jeweller, you are missing out if you aren't using this company."
Parade Jewellers
Robert Haddad
"Recommending another service as a retailer is always risky unless you can have 100% confidence that the results will always be superb. Having had many customers over the years with jeweller claims, only Q Report delivered on its promise every time. The last claim was paid within 48 hours of our submitting our invoice...who else does that?"
Stelios Jewellers WA
Stelios Palioudakis
"Building a business that is growing fast means you can easily overlook having a great insurance facility to offer your clients. From our experience Q Report is totally in sync with our business and our customers, it's all about claims, and this company has a proven record."
Xennox Diamonds
Karl Xennox
"I choose Q Report for the unparalleled comprehensive cover, outstanding customer service and the ultimate peace of mind that comes from being cared for by a world-class insurance company... Q Report."
FAQ’s
Is there a setup fee to become a Q Report Jeweller?
There is no setup fee. In fact, we pay you a referrer fee for each of your customers that take up a Q Report policy.
How confident can I be that you’ll pay the right amount to replace an item that has been lost or stolen?
Q Report is a replacement policy. If an item is lost or stolen, it's replaced like-for-like at the actual cost at the time of the claim, up to your Sum Insured. Any cash settlement is at the insurer's discretion, where repair or replacement isn't possible.
Because jewellery values move with the price of stones and metals, Q Report offers a free revaluation of your jewellery each year at renewal, to help keep your Sum Insured in line with current market values.
If replacement costs more than your Sum Insured, items insured for Market Value may have up to 50% extra available to help cover the gap, up to $50,000 above your Sum Insured. This isn't guaranteed, and conditions apply.
What happens if there is a sudden market fluctuation in diamond or gold prices during the year?
Currency movements and changes in diamond, gold and gemstone prices can affect what it costs to replace a customer's jewellery. The same goes for rare gemstones and sought-after timepieces.
That's why, for items insured for Market Value, Q Report may pay up to 50% above the Sum Insured if replacement costs more than the Sum Insured, up to a maximum of $50,000 above it. This isn't guaranteed, and conditions apply.
For example, your customer's ring is insured for Market Value with a Sum Insured of $10,000. The Australian dollar then falls against the US dollar, and the ring is later stolen. A like-for-like replacement now costs $14,000. In this case, Q Report may pay up to $14,000 towards the replacement, helping your customer replace the ring at today's price.
What can’t you insure with Q Report?
Q Report insures most new and existing jewellery and watches that are in good condition. However we do not insure the following:
- Jewellery in poor condition or severely damaged jewellery
- Loose diamonds and gemstones
- Gold bullion and loose coins
- Artefacts
- Ivory
This list is not exhaustive, so if you have any questions about specific items customers wish to insure, please don't hesitate to contact us on 02 9234 0580.
Is Q Report easy to introduce to my customers?
Yes. It takes two simple steps:
- Enter your customer in the Q Portal. With your customer's consent, add their details and their piece value, and the portal gives you an indicative quote to share with them.
- Hand them a Q Report card. They can scan the QR code to get a quote online in their own time, and our team will help them arrange cover when they're ready.
You introduce, we handle the rest.
What do you do with my customer’s personal information?
Q Report and Chubb are committed to protecting your customer’s privacy and collect, use and retain your customer’s personal information only for the purpose of providing jewellery insurance. It is not used for any other purpose or provided to any other party. Please see our Privacy Policy here.