Here are the answers to some of the common questions we get asked all the time. If you have a question please contact us.
Q. Do we insure on the purchase price or valuation price?
A. We insure on the purchase price if it’s a recent purchase or the current market replacement of if it’s an older purchase.
* In all cases we will determine the insurance value
Q. What happens if the item is over $50,000?
A. Insurance is still available but it is not immediate; please call 1300 882 018 for more information
Q. When does my insurance come into effect?
A. Once you have a confirmation letter of insurance, you are insured!
Q. I’d like to insure more of my jewellery with Q–Report. Is this possible, and what do I need to do?
A. Please phone 1300 882 018 to speak with one of our team members
Q. How long does my Q–Report protect me for when I’m travelling overseas?
A. The Q Report policy is 12 months worldwide cover, with the option to renew annually.
Q. I have sustained some damage to my insured ring, can I (a) make a claim, and (b) go back to my original jeweller?
A. This is why you have a Q report policy, because you are covered for loss, theft and damage.
Q Report coverage means you always have the option to return to your preferred jeweller.
Q. What happens if I need to make a claim?
A. Simply phone our hotline 1300 882 018 and you will be guided through the process
Q. How much is the excess on this policy if I need to make a claim?