Understanding Q Report
The Complete Guide for Jewellers
- 1. Introduction
- 2. Why Refer to Q Report?
- 3. Q Report Benefits
- 4. Your Role
- 5. What Not to Say?
- 6. How to Refer to Q Report
- 7. Q Appraisals
- 8. Confirm Completion
Introduction to the Guide
In this guide, you will get the opportunity to learn about the benefits of Q Report for your customers and options of referring Q Report to your customers. None of it is complicated, and we want all of this to be straightforward for you and for your customers.
There are a few formal and legal aspects, that we need to cover as well. At this stage we just want to assure you, that you can pass the work to help you or your customer over to us at any time during the journey with your customer and we will show you all the ways you can successfully introduce Q Report into your sales journey.
This guide will provide you with everything you might want to know and understand about Q Report and the opportunities it offers you and your customer. We will provide you practical tips on how you can introduce and refer Q Report to your customer during your conversations with them.
We hope you enjoy this journey with us!
Quick Tip
When to Introduce Q Report
At the deposit stage. If you forget to then make sure to do it before they collect the jewellery.
Important Contact Information
Disclaimer
The views represented in these videos and testimonials are that of the individual. These interviews and testimonials are regarding Q Report but are not written by, coached, or coerced by Q Report. These individuals have not been paid or endorsed to share these opinions. The representation of the insurance product offered by Q Report should not be interpreted as to the coverage by the product. Please see the PDS and Policy Wording for full details on the product offered by Q Report.
Q Report Core Value
We Start With the Customer
Our customers always come first. From our products to our service, we want our customers to experience the best and our team are determined to deliver it.
Real People, Real Stories
Richie & Jenna Claim Story
“It was just an absolutely flawless process. if we didn't have insurance, i wouldn't have a ring”
View DisclaimerQ Report Core Value
We Keep Our Promises
Customers choose us because they trust our brand and our people. We earn and build that trust by delivering on our promises and working to the highest level of personal and professional integrity.
Disclaimer
Please note that the Q Report policy has certain exclusions. For a comprehensive understanding of coverage and exclusions, please refer to the Policy Wording and PDS. Some of the primary exclusions include loss to jewellery caused by:
- An intentional act by someone covered under the policy such as stealing, theft, or other misappropriation.
- Certain events including acts of war, nuclear and chemical hazards.
- Wear and tear, gradual deterioration, rust, and corrosion.
Q Report Core Value
We Value Our Relationships
Relationships are the lifeline of our business. We build relationships that are grounded in inclusion, understanding and mutual respect.
Quick Tip
You Only Need to Introduce Q Report
Your role is simply to introduce or refer them to Q Report. Q Report will then provide them any relevant information and answer any questions they may have and the customer should be left to decide what is most suitable for them.
Testimonial
Nicholas Haywood
Jewellery Concierge
“Show me one other insurance company that pays their jewellery claims before supplying the goods. The Q Report team has unique knowledge of our trade from the top down, and we are proud to offer such a quality service to our clients.”
DisclaimerQuick Tip
How to Introduce Q Report
It's as simple as asking your customer "Have you thought about insurance for your new purchase?"
Quick Tip
When to Introduce Q Report
At the deposit stage.
Important Information
4 Day Deferral
From the moment a client orders an item of jewellery AND receives the relevant information about Q Report, we must wait four days before we can issue them an insurance policy. Yes, even if they want it immediately, by law, we need to advise them that they must wait four days.
Testimonial
Doug Ely
York Jewellers
“Engagement rings are a big part of what we do at York Jewellers. Being part of our clients special moments in life drives us to keep making beautiful jewellery. When one of our customers has a loss, the first thing my team says is, “I hope they had a Q Report”, not “ I hope they have insurance”. Not only is the payout at full retail replacement to us, but the seamless experience for our customers keeps both parties happy!”
DisclaimerQ Report Core Value
We Find Better Ways
There is always a better way. We find it. We deliver it.
Hear from Q Certified Jewellers
Benefits of being a referrer of Q Report
- Jewellers can deal with a jewellery insurance provider with a proven track record, that knows and understands jewellery.
- Enrol in our Q Rewards program and receive rewards points for each referral and new policy added. These points can be used to purchase a wide variety of items including gift cards and EFTPOS cards.
- Receive in-store materials to support your insurance introductions with customers. We enjoy a collaborative approach for materials, so always let us know if you have any ideas on how to make it easier for you to refer clients to Q Report.
- Gain access to our Q Portal, with easy ways to refer customer to Q Report, and business benefits such as Appraisals customised for your business.
- Have your business listed and promoted on the Q Report website.
As a jeweller, you know the significance of every piece you create and the value it holds for your customers. You have decided to introduce Q Report to your clients as you see the value in our jewellery insurance to cover the jewellery you create. At Q Report, we share your commitment to helping clients make informed choices about their pieces.
Referring your customers to Q Report allows them to consider an insurance option available to them. While the decision rests with them, you're able to provide an introduction to a service that you believe in.
This is where the journey begins.
Quick Tip
When to Introduce Q Report
At the deposit stage. If you forget to then make sure to do it before they collect the jewellery.
Important Contact Information
Disclaimer
The views represented in these videos and testimonials are that of the individual. These interviews and testimonials are regarding Q Report but are not written by, coached, or coerced by Q Report. These individuals have not been paid or endorsed to share these opinions. The representation of the insurance product offered by Q Report should not be interpreted as to the coverage by the product. Please see the PDS and Policy Wording for full details on the product offered by Q Report.
Q Report Core Value
We Start With the Customer
Our customers always come first. From our products to our service, we want our customers to experience the best and our team are determined to deliver it.
Real People, Real Stories
Richie & Jenna Claim Story
“It was just an absolutely flawless process. if we didn't have insurance, i wouldn't have a ring”
View DisclaimerQ Report Core Value
We Keep Our Promises
Customers choose us because they trust our brand and our people. We earn and build that trust by delivering on our promises and working to the highest level of personal and professional integrity.
Disclaimer
Please note that the Q Report policy has certain exclusions. For a comprehensive understanding of coverage and exclusions, please refer to the Policy Wording and PDS. Some of the primary exclusions include loss to jewellery caused by:
- An intentional act by someone covered under the policy such as stealing, theft, or other misappropriation.
- Certain events including acts of war, nuclear and chemical hazards.
- Wear and tear, gradual deterioration, rust, and corrosion.
Q Report Core Value
We Value Our Relationships
Relationships are the lifeline of our business. We build relationships that are grounded in inclusion, understanding and mutual respect.
Quick Tip
You Only Need to Introduce Q Report
Your role is simply to introduce or refer them to Q Report. Q Report will then provide them any relevant information and answer any questions they may have and the customer should be left to decide what is most suitable for them.
Testimonial
Nicholas Haywood
Jewellery Concierge
“Show me one other insurance company that pays their jewellery claims before supplying the goods. The Q Report team has unique knowledge of our trade from the top down, and we are proud to offer such a quality service to our clients.”
DisclaimerQuick Tip
How to Introduce Q Report
It's as simple as asking your customer "Have you thought about insurance for your new purchase?"
Quick Tip
When to Introduce Q Report
At the deposit stage.
Important Information
4 Day Deferral
From the moment a client orders an item of jewellery AND receives the relevant information about Q Report, we must wait four days before we can issue them an insurance policy. Yes, even if they want it immediately, by law, we need to advise them that they must wait four days.
Testimonial
Doug Ely
York Jewellers
“Engagement rings are a big part of what we do at York Jewellers. Being part of our clients special moments in life drives us to keep making beautiful jewellery. When one of our customers has a loss, the first thing my team says is, “I hope they had a Q Report”, not “ I hope they have insurance”. Not only is the payout at full retail replacement to us, but the seamless experience for our customers keeps both parties happy!”
DisclaimerQ Report Core Value
We Find Better Ways
There is always a better way. We find it. We deliver it.
Q Report Explained
Safeguard Your Customers, Strengthen Your Business
As a jeweller, you know that your customers' cherished jewellery and timepieces are more than just accessories–they're symbols of love, milestones, and memories. And while jewellery insurance doesn’t evoke the same level of romanticism, the truth is that accidents and losses can happen. That's why Q Report Insurance may be the perfect solution for your customers–and your business.
Our comprehensive insurance policy covers loss, damage and theft. But our program is more than just a safety net for your customers–it is designed to help you strengthen your relationships and provide exceptional service.
Everybody deserves the peace of mind that comes with Q Report Insurance.
Quick Tip
When to Introduce Q Report
At the deposit stage. If you forget to then make sure to do it before they collect the jewellery.
Important Contact Information
Disclaimer
The views represented in these videos and testimonials are that of the individual. These interviews and testimonials are regarding Q Report but are not written by, coached, or coerced by Q Report. These individuals have not been paid or endorsed to share these opinions. The representation of the insurance product offered by Q Report should not be interpreted as to the coverage by the product. Please see the PDS and Policy Wording for full details on the product offered by Q Report.
Q Report Core Value
We Start With the Customer
Our customers always come first. From our products to our service, we want our customers to experience the best and our team are determined to deliver it.
Real People, Real Stories
Richie & Jenna Claim Story
“It was just an absolutely flawless process. if we didn't have insurance, i wouldn't have a ring”
View DisclaimerQ Report Core Value
We Keep Our Promises
Customers choose us because they trust our brand and our people. We earn and build that trust by delivering on our promises and working to the highest level of personal and professional integrity.
Disclaimer
Please note that the Q Report policy has certain exclusions. For a comprehensive understanding of coverage and exclusions, please refer to the Policy Wording and PDS. Some of the primary exclusions include loss to jewellery caused by:
- An intentional act by someone covered under the policy such as stealing, theft, or other misappropriation.
- Certain events including acts of war, nuclear and chemical hazards.
- Wear and tear, gradual deterioration, rust, and corrosion.
Q Report Core Value
We Value Our Relationships
Relationships are the lifeline of our business. We build relationships that are grounded in inclusion, understanding and mutual respect.
Quick Tip
You Only Need to Introduce Q Report
Your role is simply to introduce or refer them to Q Report. Q Report will then provide them any relevant information and answer any questions they may have and the customer should be left to decide what is most suitable for them.
Testimonial
Nicholas Haywood
Jewellery Concierge
“Show me one other insurance company that pays their jewellery claims before supplying the goods. The Q Report team has unique knowledge of our trade from the top down, and we are proud to offer such a quality service to our clients.”
DisclaimerQuick Tip
How to Introduce Q Report
It's as simple as asking your customer "Have you thought about insurance for your new purchase?"
Quick Tip
When to Introduce Q Report
At the deposit stage.
Important Information
4 Day Deferral
From the moment a client orders an item of jewellery AND receives the relevant information about Q Report, we must wait four days before we can issue them an insurance policy. Yes, even if they want it immediately, by law, we need to advise them that they must wait four days.
Testimonial
Doug Ely
York Jewellers
“Engagement rings are a big part of what we do at York Jewellers. Being part of our clients special moments in life drives us to keep making beautiful jewellery. When one of our customers has a loss, the first thing my team says is, “I hope they had a Q Report”, not “ I hope they have insurance”. Not only is the payout at full retail replacement to us, but the seamless experience for our customers keeps both parties happy!”
DisclaimerQ Report Core Value
We Find Better Ways
There is always a better way. We find it. We deliver it.
You’re in the business of selling jewellery. Let’s keep it that way.
You are simply referring Q Report to your customer!
As a Q Certified Jeweller, you are able to introduce your customers to Q Report. In doing so, you must remember that your role is limited to that of a mere referrer.
Limiting your role to a referrer ensures that you are protected and that you are not seen as providing any ‘financial service or advice’.
It also ensures that customers are properly covered and informed about our products and services.
What is Financial Product Advice?
When it comes to insurance, 'Financial product advice' is any recommendation or opinion meant to influence someone's decision regarding purchasing insurance.
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As a referrer, you CANNOT provide any financial product advice.
Quick Tip
When to Introduce Q Report
At the deposit stage. If you forget to then make sure to do it before they collect the jewellery.
Important Contact Information
Disclaimer
The views represented in these videos and testimonials are that of the individual. These interviews and testimonials are regarding Q Report but are not written by, coached, or coerced by Q Report. These individuals have not been paid or endorsed to share these opinions. The representation of the insurance product offered by Q Report should not be interpreted as to the coverage by the product. Please see the PDS and Policy Wording for full details on the product offered by Q Report.
Q Report Core Value
We Start With the Customer
Our customers always come first. From our products to our service, we want our customers to experience the best and our team are determined to deliver it.
Real People, Real Stories
Richie & Jenna Claim Story
“It was just an absolutely flawless process. if we didn't have insurance, i wouldn't have a ring”
View DisclaimerQ Report Core Value
We Keep Our Promises
Customers choose us because they trust our brand and our people. We earn and build that trust by delivering on our promises and working to the highest level of personal and professional integrity.
Disclaimer
Please note that the Q Report policy has certain exclusions. For a comprehensive understanding of coverage and exclusions, please refer to the Policy Wording and PDS. Some of the primary exclusions include loss to jewellery caused by:
- An intentional act by someone covered under the policy such as stealing, theft, or other misappropriation.
- Certain events including acts of war, nuclear and chemical hazards.
- Wear and tear, gradual deterioration, rust, and corrosion.
Q Report Core Value
We Value Our Relationships
Relationships are the lifeline of our business. We build relationships that are grounded in inclusion, understanding and mutual respect.
Quick Tip
You Only Need to Introduce Q Report
Your role is simply to introduce or refer them to Q Report. Q Report will then provide them any relevant information and answer any questions they may have and the customer should be left to decide what is most suitable for them.
Testimonial
Nicholas Haywood
Jewellery Concierge
“Show me one other insurance company that pays their jewellery claims before supplying the goods. The Q Report team has unique knowledge of our trade from the top down, and we are proud to offer such a quality service to our clients.”
DisclaimerQuick Tip
How to Introduce Q Report
It's as simple as asking your customer "Have you thought about insurance for your new purchase?"
Quick Tip
When to Introduce Q Report
At the deposit stage.
Important Information
4 Day Deferral
From the moment a client orders an item of jewellery AND receives the relevant information about Q Report, we must wait four days before we can issue them an insurance policy. Yes, even if they want it immediately, by law, we need to advise them that they must wait four days.
Testimonial
Doug Ely
York Jewellers
“Engagement rings are a big part of what we do at York Jewellers. Being part of our clients special moments in life drives us to keep making beautiful jewellery. When one of our customers has a loss, the first thing my team says is, “I hope they had a Q Report”, not “ I hope they have insurance”. Not only is the payout at full retail replacement to us, but the seamless experience for our customers keeps both parties happy!”
DisclaimerQ Report Core Value
We Find Better Ways
There is always a better way. We find it. We deliver it.
Insurance is Complicated, Let Us Handle That
As a professional in the jewellery industry, we understand that your focus is on creating and selling beautiful pieces, not navigating insurance complexities.
To keep things simple and straightforward, it's crucial to know exactly what you can and cannot say about insurance.
Surprised to hear that there are things you cannot say?
Most people don’t know that there are strict laws which protect consumers when purchasing a financial services product, like insurance.
As a Q Certified Jeweller, you are able to introduce your customers to Q Report. In doing so, you must remember that your role is limited to that of a mere referrer.
Limiting your role to a referrer ensures that you are protected and that you are not seen as providing any ‘financial service or advice’.
What is Financial Product Advice?
When it comes to insurance, 'Financial product advice' is any recommendation or opinion meant to influence someone's decision regarding purchasing insurance.
So when it comes to Q Report, you cannot advise or recommend to your customer to purchase a policy, as this would be considered providing financial product advice. Your role is simply to introduce or refer them to Q Report. Q Report will then provide them any relevant information and answer any questions they may have and the customer should be left to decide what is most suitable for them.
Ensuring that you comply with this also ensures that customers are properly protected and informed about our products and services.
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Some examples of what you can’t say to your client:
- Explaining what any of the benefits mean.
- "Your home and contents insurance will not cover the high value of this jewellery or will charge you a higher premium."
- "This insurance sounds like it will be the best fit for you.”
Customer asks you more questions?
Don’t give in to the pressure of answering follow up questions or information about Q Report, just because you understand how Q Report works, you cannot provide any insurance advice and are merely a referrer. There are strict legal limits about what can be said about insurance products and therefore you cannot say anything more than introducing the concept to your client.
If your client asks you for any information or advice, for example if they should choose Q Report over their home insurance, what is included in a Q Report policy, or any other questions, the best response available is to tell them:
- You are not an insurance expert and wouldn’t want to give advice that might not be accurate.
- You trust the Q Report team to be able to provide them with all the information they need to allow them to come to a decision that best suits their needs.
- You are happy to initiate contact with Q Report and/or request a quote for them and have Q Report contact them to answer their questions.
You can always say you don’t sell insurance so you don’t know how to answer their questions and can then refer your customer to Q Report, which we will show you how to do in a later module.
Once we have the client details, we will then contact them. We never want to pressure the client into a policy, the decision is in their hands. When they’re ready, we’re ready to help.
You are not an insurance broker!
REMEMBER: You cannot provide any insurance advice!
Quick Tip
When to Introduce Q Report
At the deposit stage. If you forget to then make sure to do it before they collect the jewellery.
Important Contact Information
Disclaimer
The views represented in these videos and testimonials are that of the individual. These interviews and testimonials are regarding Q Report but are not written by, coached, or coerced by Q Report. These individuals have not been paid or endorsed to share these opinions. The representation of the insurance product offered by Q Report should not be interpreted as to the coverage by the product. Please see the PDS and Policy Wording for full details on the product offered by Q Report.
Q Report Core Value
We Start With the Customer
Our customers always come first. From our products to our service, we want our customers to experience the best and our team are determined to deliver it.
Real People, Real Stories
Richie & Jenna Claim Story
“It was just an absolutely flawless process. if we didn't have insurance, i wouldn't have a ring”
View DisclaimerQ Report Core Value
We Keep Our Promises
Customers choose us because they trust our brand and our people. We earn and build that trust by delivering on our promises and working to the highest level of personal and professional integrity.
Disclaimer
Please note that the Q Report policy has certain exclusions. For a comprehensive understanding of coverage and exclusions, please refer to the Policy Wording and PDS. Some of the primary exclusions include loss to jewellery caused by:
- An intentional act by someone covered under the policy such as stealing, theft, or other misappropriation.
- Certain events including acts of war, nuclear and chemical hazards.
- Wear and tear, gradual deterioration, rust, and corrosion.
Q Report Core Value
We Value Our Relationships
Relationships are the lifeline of our business. We build relationships that are grounded in inclusion, understanding and mutual respect.
Quick Tip
You Only Need to Introduce Q Report
Your role is simply to introduce or refer them to Q Report. Q Report will then provide them any relevant information and answer any questions they may have and the customer should be left to decide what is most suitable for them.
Testimonial
Nicholas Haywood
Jewellery Concierge
“Show me one other insurance company that pays their jewellery claims before supplying the goods. The Q Report team has unique knowledge of our trade from the top down, and we are proud to offer such a quality service to our clients.”
DisclaimerQuick Tip
How to Introduce Q Report
It's as simple as asking your customer "Have you thought about insurance for your new purchase?"
Quick Tip
When to Introduce Q Report
At the deposit stage.
Important Information
4 Day Deferral
From the moment a client orders an item of jewellery AND receives the relevant information about Q Report, we must wait four days before we can issue them an insurance policy. Yes, even if they want it immediately, by law, we need to advise them that they must wait four days.
Testimonial
Doug Ely
York Jewellers
“Engagement rings are a big part of what we do at York Jewellers. Being part of our clients special moments in life drives us to keep making beautiful jewellery. When one of our customers has a loss, the first thing my team says is, “I hope they had a Q Report”, not “ I hope they have insurance”. Not only is the payout at full retail replacement to us, but the seamless experience for our customers keeps both parties happy!”
DisclaimerQ Report Core Value
We Find Better Ways
There is always a better way. We find it. We deliver it.
Jewellers and staff should understand that introducing Q Report is not a hard introduction or cross-sell, but a natural step in the conversation you have with some of your customers purchasing jewellery.
It’s all about asking the right question at the right time.
How to Introduce Q Report?
It's as simple as asking your customer:
"Have you thought about insurance for your new purchase?"
Most of the times, after you ask the question, one of these two things can happen:
1. They answer "no", usually followed by questions like "how can I insure my jewellery?" or "what do you mean?"
2. They answer "yes", often followed by "our home and contents insurance can cover jewellery" or "I thought about talking to my insurance company about that."
Either way, this is the easiest way to trigger the introduction and referral to Q Report.
When to Introduce Q Report?
When is the best time to ask the question?
At the deposit stage.
If you forget to then make sure to do it before they collect the jewellery.
Once you have asked the question there are a couple of ways you can introduce them to Q Report.
How to Refer to Q Report
1. Q Portal
2. QR Code or Postcard
You should have Q Report Branded QR Code cards or Postcards to hand over to your customers. By simply scanning the QR Code, they can learn all about Q Report and request a quote directly.
You can order QR Code cards or Postcards from the Q Report Jeweller Team or directly through your Q Portal.
You can also always ask them to just call or email us directly. Alternatively, you can send us their details if they have consented to you passing it on.
Important Information: 4-Day Deferral Rule
The Deferred Sales Model introduced a mandatory 4-day pause between the sale of a principal product, in our case, an item of jewellery from you, and the sale of add-on insurance—a Q Report policy.
The rationale behind this model is to give the client time to consider the insurance they’ve been offered, compare it to other alternatives and ensure it is right for them.
Although we pride ourselves on having developed the first comprehensive standalone jewellery insurance product in Australia, this doesn’t change the fact that less ethical insurance providers may push consumers into buying insurance they don’t need. It’s all about protecting the consumer!
So what does this mean?
From the moment a client orders an item of jewellery AND receives the relevant information about Q Report, we must wait four days before we can issue them an insurance policy. Yes, even if they want it immediately, by law, we need to advise them that they must wait four days.
Yes, you heard it right - even if they wanted it immediately.
So how do we ensure that your client can walk out your door with the absolute confidence to enjoy their jewellery anywhere, anytime? By introducing your client to Q Report at the Deposit Stage.
In the vast majority of cases, there are a few weeks between a deposit being paid and the collection of the item. By introducing the Q Report at this stage, your client will have all the information necessary to make an informed decision during the 4-day deferral stage and can get insured when they collect their jewellery.
Quick Tip
When to Introduce Q Report
At the deposit stage. If you forget to then make sure to do it before they collect the jewellery.
Important Contact Information
Disclaimer
The views represented in these videos and testimonials are that of the individual. These interviews and testimonials are regarding Q Report but are not written by, coached, or coerced by Q Report. These individuals have not been paid or endorsed to share these opinions. The representation of the insurance product offered by Q Report should not be interpreted as to the coverage by the product. Please see the PDS and Policy Wording for full details on the product offered by Q Report.
Q Report Core Value
We Start With the Customer
Our customers always come first. From our products to our service, we want our customers to experience the best and our team are determined to deliver it.
Real People, Real Stories
Richie & Jenna Claim Story
“It was just an absolutely flawless process. if we didn't have insurance, i wouldn't have a ring”
View DisclaimerQ Report Core Value
We Keep Our Promises
Customers choose us because they trust our brand and our people. We earn and build that trust by delivering on our promises and working to the highest level of personal and professional integrity.
Disclaimer
Please note that the Q Report policy has certain exclusions. For a comprehensive understanding of coverage and exclusions, please refer to the Policy Wording and PDS. Some of the primary exclusions include loss to jewellery caused by:
- An intentional act by someone covered under the policy such as stealing, theft, or other misappropriation.
- Certain events including acts of war, nuclear and chemical hazards.
- Wear and tear, gradual deterioration, rust, and corrosion.
Q Report Core Value
We Value Our Relationships
Relationships are the lifeline of our business. We build relationships that are grounded in inclusion, understanding and mutual respect.
Quick Tip
You Only Need to Introduce Q Report
Your role is simply to introduce or refer them to Q Report. Q Report will then provide them any relevant information and answer any questions they may have and the customer should be left to decide what is most suitable for them.
Testimonial
Nicholas Haywood
Jewellery Concierge
“Show me one other insurance company that pays their jewellery claims before supplying the goods. The Q Report team has unique knowledge of our trade from the top down, and we are proud to offer such a quality service to our clients.”
DisclaimerQuick Tip
How to Introduce Q Report
It's as simple as asking your customer "Have you thought about insurance for your new purchase?"
Quick Tip
When to Introduce Q Report
At the deposit stage.
Important Information
4 Day Deferral
From the moment a client orders an item of jewellery AND receives the relevant information about Q Report, we must wait four days before we can issue them an insurance policy. Yes, even if they want it immediately, by law, we need to advise them that they must wait four days.
Testimonial
Doug Ely
York Jewellers
“Engagement rings are a big part of what we do at York Jewellers. Being part of our clients special moments in life drives us to keep making beautiful jewellery. When one of our customers has a loss, the first thing my team says is, “I hope they had a Q Report”, not “ I hope they have insurance”. Not only is the payout at full retail replacement to us, but the seamless experience for our customers keeps both parties happy!”
DisclaimerQ Report Core Value
We Find Better Ways
There is always a better way. We find it. We deliver it.
Q Appraisals
How to Create an Appraisal
A Faster, Simpler Way
For our Q Certified Jewellers, we are offering an exclusive, complimentary jewellery appraisal creation service, Q Appraisals.
This complimentary software makes it simple to deliver beautiful, branded jewellery appraisals every time. You do the evaluation and pop the jewellery details into our system. We’ll create a memorable PDF version of your appraisal that’s immediately ready for email or print for your customer.
Ask us about Customising Your Q Appraisals.
Email: jewellers@qreport.com.au or simply get started here: https://www.qreport.com.au/q-appraisals-asset-capture
Quick Tip
When to Introduce Q Report
At the deposit stage. If you forget to then make sure to do it before they collect the jewellery.
Important Contact Information
Disclaimer
The views represented in these videos and testimonials are that of the individual. These interviews and testimonials are regarding Q Report but are not written by, coached, or coerced by Q Report. These individuals have not been paid or endorsed to share these opinions. The representation of the insurance product offered by Q Report should not be interpreted as to the coverage by the product. Please see the PDS and Policy Wording for full details on the product offered by Q Report.
Q Report Core Value
We Start With the Customer
Our customers always come first. From our products to our service, we want our customers to experience the best and our team are determined to deliver it.
Real People, Real Stories
Richie & Jenna Claim Story
“It was just an absolutely flawless process. if we didn't have insurance, i wouldn't have a ring”
View DisclaimerQ Report Core Value
We Keep Our Promises
Customers choose us because they trust our brand and our people. We earn and build that trust by delivering on our promises and working to the highest level of personal and professional integrity.
Disclaimer
Please note that the Q Report policy has certain exclusions. For a comprehensive understanding of coverage and exclusions, please refer to the Policy Wording and PDS. Some of the primary exclusions include loss to jewellery caused by:
- An intentional act by someone covered under the policy such as stealing, theft, or other misappropriation.
- Certain events including acts of war, nuclear and chemical hazards.
- Wear and tear, gradual deterioration, rust, and corrosion.
Q Report Core Value
We Value Our Relationships
Relationships are the lifeline of our business. We build relationships that are grounded in inclusion, understanding and mutual respect.
Quick Tip
You Only Need to Introduce Q Report
Your role is simply to introduce or refer them to Q Report. Q Report will then provide them any relevant information and answer any questions they may have and the customer should be left to decide what is most suitable for them.
Testimonial
Nicholas Haywood
Jewellery Concierge
“Show me one other insurance company that pays their jewellery claims before supplying the goods. The Q Report team has unique knowledge of our trade from the top down, and we are proud to offer such a quality service to our clients.”
DisclaimerQuick Tip
How to Introduce Q Report
It's as simple as asking your customer "Have you thought about insurance for your new purchase?"
Quick Tip
When to Introduce Q Report
At the deposit stage.
Important Information
4 Day Deferral
From the moment a client orders an item of jewellery AND receives the relevant information about Q Report, we must wait four days before we can issue them an insurance policy. Yes, even if they want it immediately, by law, we need to advise them that they must wait four days.
Testimonial
Doug Ely
York Jewellers
“Engagement rings are a big part of what we do at York Jewellers. Being part of our clients special moments in life drives us to keep making beautiful jewellery. When one of our customers has a loss, the first thing my team says is, “I hope they had a Q Report”, not “ I hope they have insurance”. Not only is the payout at full retail replacement to us, but the seamless experience for our customers keeps both parties happy!”
DisclaimerQ Report Core Value
We Find Better Ways
There is always a better way. We find it. We deliver it.
Important Contact Information
Q Report Jeweller Team
Email: jewellers@qreport.com.au
Phone: 02 9234 0506
Visit Jeweller Resource CentreQuick Tip
When to Introduce Q Report
At the deposit stage. If you forget to then make sure to do it before they collect the jewellery.
Important Contact Information
Disclaimer
The views represented in these videos and testimonials are that of the individual. These interviews and testimonials are regarding Q Report but are not written by, coached, or coerced by Q Report. These individuals have not been paid or endorsed to share these opinions. The representation of the insurance product offered by Q Report should not be interpreted as to the coverage by the product. Please see the PDS and Policy Wording for full details on the product offered by Q Report.
Q Report Core Value
We Start With the Customer
Our customers always come first. From our products to our service, we want our customers to experience the best and our team are determined to deliver it.
Real People, Real Stories
Richie & Jenna Claim Story
“It was just an absolutely flawless process. if we didn't have insurance, i wouldn't have a ring”
View DisclaimerQ Report Core Value
We Keep Our Promises
Customers choose us because they trust our brand and our people. We earn and build that trust by delivering on our promises and working to the highest level of personal and professional integrity.
Disclaimer
Please note that the Q Report policy has certain exclusions. For a comprehensive understanding of coverage and exclusions, please refer to the Policy Wording and PDS. Some of the primary exclusions include loss to jewellery caused by:
- An intentional act by someone covered under the policy such as stealing, theft, or other misappropriation.
- Certain events including acts of war, nuclear and chemical hazards.
- Wear and tear, gradual deterioration, rust, and corrosion.
Q Report Core Value
We Value Our Relationships
Relationships are the lifeline of our business. We build relationships that are grounded in inclusion, understanding and mutual respect.
Quick Tip
You Only Need to Introduce Q Report
Your role is simply to introduce or refer them to Q Report. Q Report will then provide them any relevant information and answer any questions they may have and the customer should be left to decide what is most suitable for them.
Testimonial
Nicholas Haywood
Jewellery Concierge
“Show me one other insurance company that pays their jewellery claims before supplying the goods. The Q Report team has unique knowledge of our trade from the top down, and we are proud to offer such a quality service to our clients.”
DisclaimerQuick Tip
How to Introduce Q Report
It's as simple as asking your customer "Have you thought about insurance for your new purchase?"
Quick Tip
When to Introduce Q Report
At the deposit stage.
Important Information
4 Day Deferral
From the moment a client orders an item of jewellery AND receives the relevant information about Q Report, we must wait four days before we can issue them an insurance policy. Yes, even if they want it immediately, by law, we need to advise them that they must wait four days.
Testimonial
Doug Ely
York Jewellers
“Engagement rings are a big part of what we do at York Jewellers. Being part of our clients special moments in life drives us to keep making beautiful jewellery. When one of our customers has a loss, the first thing my team says is, “I hope they had a Q Report”, not “ I hope they have insurance”. Not only is the payout at full retail replacement to us, but the seamless experience for our customers keeps both parties happy!”
DisclaimerQ Report Core Value
We Find Better Ways
There is always a better way. We find it. We deliver it.
Important Contact Information
Disclaimer
The views represented in these videos and testimonials are that of the individual. These interviews and testimonials are regarding Q Report but are not written by, coached, or coerced by Q Report. These individuals have not been paid or endorsed to share these opinions. The representation of the insurance product offered by Q Report should not be interpreted as to the coverage by the product. Please see the PDS and Policy Wording for full details on the product offered by Q Report.
