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The Complete Guide for Jewellers

Understanding Q Report

The Complete Guide for Jewellers

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Return to Original or Preferred Jeweller

Customers can always return to their original or preferred supplier in case of a claim because we understand the importance of that relationship.

Worldwide Coverage

We offer comprehensive protection for your customers jewellery while travelling anywhere in the world.

Additional 50% Cover

If we can’t put a customer back in the same position as they were prior to the loss, there is an additional buffer of 50% of the insured value available to pay towards their claim.

  • 1. Introduction
  • 2. Why Refer to Q Report?
  • 3. Q Report Benefits
  • 4. Your Role
  • 5. What Not to Say?
  • 6. How to Refer to Q Report
  • 7. Q Appraisals
  • 8. Confirm Completion
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Welcome
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Introduction to the Guide

In this guide, you will get the opportunity to learn about the benefits of Q Report for your customers and options of referring Q Report to your customers. None of it is complicated, and we want all of this to be straightforward for you and for your customers.

There are a few formal and legal aspects, that we need to cover as well. At this stage we just want to assure you, that you can pass the work to help you or your customer over to us at any time during the journey with your customer and we will show you all the ways you can successfully introduce Q Report into your sales journey.

This guide will provide you with everything you might want to know and understand about Q Report and the opportunities it offers you and your customer. We will provide you practical tips on how you can introduce and refer Q Report to your customer during your conversations with them.

We hope you enjoy this journey with us!

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Why Refer to Q Report?
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Benefits of being a referrer of Q Report

  • Jewellers can demonstrate that their understanding and relationship with their customer doesn’t end at the sale, but rather continues in showing proper ongoing care beyond the immediate sale; demonstrating/reinforcing that they are the original source of the design and craftsmanship and will be there for the customer should loss or damage occur. 
  • Increase the chances of return business – cradle to grave mentality – as Q Report customers can return to their preferred jeweller in the event of a claim this could make the jeweller front of mind as the jeweller who thought of their whole customer journey, not just the jewellery customer service journey.
  • Jewellers don’t have to be thrown into a “jewellery insurance lottery” and risk losing business; with Q Report, customers can opt to come back to their preferred jeweller in the case of a claims.
  • Jeweller receives money immediately once a claim is approved, which assists in acquiring materials and completing the labour (without haggling for the job with the insurance company, and then getting paid sometimes months later).
  • Jewellers can deal with a jewellery insurance provider with a proven track record, that knows and understands jewellery.
  • Enrol in our Q Rewards program and receive rewards points for each referral and new policy added. These points can be used to purchase a wide variety of items including gift cards and EFTPOS cards. 
  • Receive in-store materials to support your insurance introductions with customers. We enjoy a collaborative approach for materials, so always let us know if you have any ideas on how to make it easier for you to refer clients to Q Report. 
  • Gain access to our Q Portal, with easy ways to refer customer to Q Report, and business benefits such as Appraisals customised for your business.
  • Have your business listed and promoted on the Q Report website.

We look forward to the relationship we will develop with you to better serve jewellery customers. 
We know that you are now making your customer aware of the importance of considering insurance for their jewellery. You are not part of most jewellers who perceive that once the sale is done and the jewellery is delivered, that’s the end of your responsibilities. 

We have heard anecdotally from customers that they are frustrated that their jeweller did not mention considering insurance for their jewellery before – therefore we would consider it great customer service to be able to refer clients to an insurance company that you know has a passion for jewellery and a customer centric approach.

This is where our journey together begins.

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Benefits & Features for Customers
Q Report Explained
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Protect Your Customers, Protect Your Business

As a jeweller, you know that your customers' cherished jewellery and timepieces are more than just accessories–they're symbols of love, milestones, and memories. And while jewellery insurance doesn’t evoke the same level of romanticism, the truth is that accidents and losses can happen. That's why Q Report Insurance is the perfect solution for your customers–and your business.

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Our comprehensive insurance policy covers loss, damage, theft, and more. But our program is more than just a safety net for your customers–it is designed to help you grow your business and provide exceptional service.
Everybody deserves the peace of mind that comes with Q Report Insurance.

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Your Role
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You’re in the business of selling jewellery. Let’s keep it that way.

You are simply referring Q Report to your customer!

As a Q Certified Jeweller, you are able to introduce your customers to Q Report. In doing so, you must remember that your role is limited to that of a mere referrer. 

Limiting your role to a referrer ensures that you are protected and that you are not seen as providing any ‘financial service or advice’. 

It also ensures that customers are properly protected and informed about our products and services.

What is Financial Product Advice?
When it comes to insurance, 'Financial product advice' is any recommendation or opinion meant to influence someone's decision regarding purchasing insurance. 

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As a referrer, you CANNOT provide any financial product advice.

 

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What Not to Say
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Insurance is Complicated, Let Us Handle That

As a professional in the jewellery industry, we understand that your focus is on creating and selling beautiful pieces, not navigating insurance complexities.

To keep things simple and straightforward, it's crucial to know exactly what you can and cannot say about insurance.

Most people don’t know that there are strict laws which protect consumers when purchasing a financial services product, like insurance. ​

As a Q Certified Jeweller, you are able to introduce your customers to Q Report. In doing so, you must remember that your role is limited to that of a mere referrer. 

Limiting your role to a referrer ensures that you are protected and that you are not seen as providing any ‘financial service or advice’. 
  
What is Financial Product Advice?
When it comes to insurance, 'Financial product advice' is any recommendation or opinion meant to influence someone's decision regarding purchasing insurance.

So when it comes to Q Report, you cannot advise or recommend to your customer to purchase a policy, as this would be considered providing financial product advice. Your role is simply to introduce or refer them to Q Report. Q Report will then provide them any relevant information and answer any questions they may have and the customer should be left to decide what is most suitable for them. 

Ensuring that you comply with this also ensures that customers are properly protected and informed about our products and services.
  
It’s critical that you remember that you cannot give any advice about Q Report Jewellery Insurance, ​you are simply introducing or referring the customer to Q Report.​

 

Examples of what you can’t say to your client: 

  • Explaining what any of the benefits mean.
  • Your home and contents insurance will not cover the high value of this jewellery or will charge you a higher premium.
  • This insurance sounds like it will be the best fit for you.” 

Customer asks you more questions?

Don’t give in to the pressure of answering follow up questions or information about Q Report, just because you understand how Q Report works, you cannot provide any insurance advice and are merely a referrer. There are strict legal limits about what can be said about insurance products and therefore you cannot say anything more than introducing the concept to your client. 

If your client asks you for any information or advice, for example if they should choose Q Report over their home insurance, what is included in a Q Report policy, or any other questions, the best response available is to tell them: 

  • You are not an insurance expert and wouldn’t want to give advice that might not be accurate.
  • You trust the Q Report team to be able to provide them with all the information they need to allow them to come to a decision that best suits their needs.
  • You are happy to initiate contact with Q Report and/or request a quote for them and have Q Report contact them to answer their questions.

You can always say you don’t sell insurance so you don’t know how to answer their questions and can then refer your customer to Q Report, which we will show you how to do in a later module. 

Once we have the client details, we will then contact them. We never want to pressure the client into a policy, the decision is in their hands. When they’re ready, we’re ready to help. 

You are not an insurance broker!​

REMEMBER: You cannot provide any insurance advice!​

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Welcome
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Information
Extra Material

Introduction to the Guide

In this guide, you will get the opportunity to learn about the benefits of Q Report for your customers and options of referring Q Report to your customers. None of it is complicated, and we want all of this to be straightforward for you and for your customers.

There are a few formal and legal aspects, that we need to cover as well. At this stage we just want to assure you, that you can pass the work to help you or your customer over to us at any time during the journey with your customer and we will show you all the ways you can successfully introduce Q Report into your sales journey.

This guide will provide you with everything you might want to know and understand about Q Report and the opportunities it offers you and your customer. We will provide you practical tips on how you can introduce and refer Q Report to your customer during your conversations with them.

We hope you enjoy this journey with us!

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Q Appraisals
Q Appraisals
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How to Create an Appraisal
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A Faster, Simpler Way

For our Q Certified Jewellers, we are offering an exclusive new jewellery appraisal
creation service. You asked, and we listened! You’ve shared that creating jewellery valuations can be frustrating and time-consuming, so we’ve made it easy with Q Appraisals.

This complimentary service makes it simple to deliver beautiful, branded jewellery appraisals every time. You do the evaluation and pop the jewellery details into our system. We’ll create a memorable PDF version of your appraisal that’s immediately ready for email or print for your customer.

Ask us about Q Appraisals.
Email: jewellers@qreport.com.au or simply get started here. https://www.qreport.com.au/q-appraisals-asset-capture

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Confirm Completion
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The views represented in these videos and testimonials are that of the individual. These interviews and testimonials are regarding Q Report but are not written by, coached, or coerced by Q Report. These individuals have not been paid or endorsed to share these opinions. The representation of the insurance product offered by Q Report should not be interpreted as to the coverage by the product. Please see the PDS and Policy Wording for full details on the product offered by Q Report.

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