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Frequently Asked Questions
Here are the answers to some of the common questions we get asked all the time. If you have a question please contact us.
| Q. |
Do we insure on the purchase price or valuation price? |
| A. |
We insure on the purchase price because we don’t want our clients paying excessive premiums |
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| Q. |
Can we insure items less than $3,000? |
| A. |
No, the minimum insured amount is $3000 |
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| Q. |
What happens if the item is over $50,000? |
| A. |
Insurance is still available but it is not immediate; please call 1300 882 018 for more information |
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| Q. |
If I have a Q Report, which countries am I insured in? |
| A. |
In all countries! Q Report Jewellery Insurance covers you no matter where you are |
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| Q. |
If I get a cover note, how long does it take for my insurance to come into effect? |
| A. |
Once you have your cover note, you are insured! |
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| Q. |
I’d like to insure more of my jewellery with Q Report. Is this possible, and what do I need to do? |
| A. |
Please phone 1300 882 018 to speak with one of our team members |
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| Q. |
How long does my Q Report protect me for when I’m travelling overseas? |
| A. |
The Q Report policy is 12 months of cover anywhere in the world, with the option to renew annually |
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| Q. |
Do you insure watches? |
| A. |
Yes we do. Phone 1300 882 018 to find out how |
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| Q. |
If I have a Q Report and I have sustained some damage to my insured ring, can I (a) make a claim, and (b) go back to my original jeweller? |
| A. |
Yes you can. Q Report guarantees you can return to your original jeweller in the case of an insurance claim |
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| Q. |
What happens if I need to make a claim? |
| A. |
Simply phone our hotline 1300 882 018 or log on to myjewelvault.com.au and you will be guided through the process |
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| Q. |
How much is the excess on this policy if I need to make a claim? |
| A. |
$100.00 |
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