 |
|
Frequently Asked Questions
Here are the answers to some of the common questions we get asked all the time. If you have a question please contact us.
| Q. |
What do I do in case of a loss? |
| A. |
If you have lost your item of jewellery or have
had it stolen you will need to log into www.myjewelvault.com.au to register your claim. You will find clear instructions
on how to submit your claim. |
| |
|
| Q. |
Why don't I insure my ring at the valuation price? |
| A. |
The Q Report was developed to deal with this exact problem. In most cases the jewellery valuation always reflected a higher price than the purchase price, resulting in you the customer paying a premium based on this figure. Experience has shown us that in the case of a claim the insurance company is looking to replace your lost or stolen item at a competitive figure and this in most cases means that they can purchase your replacement item for either the price you paid or less.
The Q Report is an agreed value policy as such in the case of a total loss the insurer will pay out the sum insured with no requests for discounts. In addition we will always go back to your original jeweller to supply the replacement. |
| |
|
| Q. |
How long until I receive the Q Report? |
| A. |
Your jeweller is able to get coverage for you before the actual report is delivered to you. Traditionally a Q Report can be delivered within 72 hours anywhere in Australia. |
| |
|
| Q. |
Can I insure a watch or strand of pearls? |
| A. |
Yes the Q Report can cover any jewellery or time piece with a purchase price of $3000 or greater. |
| |
|
| |
|
|
|
| Q. |
Can I get a Q Report on my other jewellery? |
| A. |
Unfortunately not; the Q Report is designed
only for new items of jewellery as the jeweller
can be 100% confident with the specifications
of the item of jewellery.
The biggest problem with jewellery is trying
to accurately determine whether a gemstone is
natural or treated. It is impossible to be even
99% accurate on a stone’s weight, colour
and clarity unless that stone is examined loose.
This is critical if you purchase a significant
item of jewellery which may have one or more
larger gemstones. |
| |
|
| Q. |
Who runs the Q Report? |
| A. |
A company called the Australian Jewellers Consortium administers
the Q Report. Its experience is derived from third
generation jewellers and jewellery claim insurance
experts who combined their years of knowledge in
this area to bring to the market a superior and
cutting edge product. |
| |
|
| Q. |
Do I need a diamond certificate? |
| A. |
Generally the answer is no, unless you are buying
an expensive piece of jewellery. However, buying
a certified diamond allows you to make an informed
choice about your selections.
You can compare one diamond with a particular
weight and quality with another - if they are
of a similar weight and quality - to determine
which is the better value. However there are
numerous other criteria that need
to be considered to accurately draw comparisons
between diamonds. A Q Report Certified Jeweller
will be able to explain these in greater detail.
|
| |
|
| Q. |
What is the difference
between a Q Report and a Valuation? |
| A. |
A Q Report is:
- Can only be issued for new jewellery
- Can only be provided by a Q Report Certified
Jeweller
- It states the exact specifications and the
price paid.
A Valuation is:
- Available for new and second hand jewellery
- Can be issued by any jeweller
- A valuation is the jewellers opinion of an
items value, and is often based on estimates
of the items specifications
|
| |
|
| Q. |
What will happen in the second year? |
| A. |
After eleven months you will receive a letter which will inform you of the updated value of your item of jewellery and ask you whether you wish to re-insure. |
| |
|
| Q. |
What happens if and when I am travelling overseas? |
| A. |
The Q Report is a worldwide policy. In the case you were travelling overseas and had a loss, you can log into myjewelvault and make the claim. |
| |
|
|
|
|
